Service Support Engineer - PIM (Inriver & Azure)

We are now looking for a Service Support Engineer - Product Information Management within Inriver & Azure, for a global manufacturing company in Lund. Start is ASAP, 1 year's contract to begin with, possibility of extension after that. • Key Responsibilities: 1. Application Support & Maintenance • Provide L2/L3 support for the Inriver PIM platform, ensuring system stability and performance. • Handle incident resolution, root cause analysis, and problem management. • Coordinate with vendor (Inriver) and internal development teams for escalations. 2. Data Operations & Monitoring • • Manage and monitor data synchronization between Inriver, Azure, and downstream systems. • Handle troubleshooting of data pipelines, APIs, and connectors. • Perform routine health checks, validations, and batch job monitoring. 3. Azure Data Management • Work with Azure Cosmos DB, Azure Data Factory, and related services for data ingestion and transformation. • Develop or maintain scripts and automation tools for recurring operational tasks. 4. Change & Release Management • Support deployment activities, configuration changes, and release testing. • Maintain up-to-date technical and operational documentation. 5. Continuous Improvement • Identify system inefficiencies and propose optimizations. • Contribute to knowledge base articles and team process enhancements. Required Skills & Experience: • 3–5 years of experience in application or system support roles, preferably in product data management environments. • Strong knowledge of Inriver PIM, including data model configuration, workflows, and inte-grations. • Hands-on experience with Azure cloud services, especially Cosmos DB, Azure Data Factory, and Azure Functions. • Solid understanding of API integrations, RESTful services, and data exchange mechanisms. • Experience with incident, change, and release management tools (e.g., ServiceNow, Jira). • Ability to collaborate with cross-functional teams and communicate technical issues clear-ly. Preferred / Nice-to-Have Skills: • Experience in data modeling, ETL processes, or product master data management. • Familiarity with CI/CD pipelines for cloud-based systems. • Exposure to Power BI or similar tools for monitoring and analytics. • Basic scripting knowledge (PowerShell, Python, or SQL). • Scrum Master/Jira/Confluence Educational Background: • Bachelor’s degree in Computer Science, Information Systems, or related technical discipline. • Inriver or Microsoft Azure certifications will be a plus. Soft Skills: • Strong analytical and troubleshooting skills. • Proactive, service-oriented mindset. • Ability to manage multiple issues and priorities simultaneously. • Clear written and verbal communication. This is a full-time consultant position through Incluso in Lund. Start is ASAP, 1 year's contract to begin with, possibility of extension after that. Please submit your CV as soon as possible since we will review the applications on an on-going basis. For more information about this role, please contact Kanika Singhal, recruiter at Incluso.