Service Support Engineer - PIM (Inriver & Azure)

We are currently seeking a Service Support Engineer - Product Information Management within Inriver & Azure for a global manufacturing company in Lund. The start date is ASAP, with an initial contract of 1 year and the possibility of extension thereafter. **Key Responsibilities:** 1. **Application Support & Maintenance** - Provide L2/L3 support for the Inriver PIM platform, ensuring system stability and performance. - Handle incident resolution, root cause analysis, and problem management. - Coordinate with the vendor (Inriver) and internal development teams for escalations. 2. **Data Operations & Monitoring** - Manage and monitor data synchronization between Inriver, Azure, and downstream systems. - Troubleshoot data pipelines, APIs, and connectors. - Perform routine health checks, validations, and batch job monitoring. 3. **Azure Data Management** - Work with Azure Cosmos DB, Azure Data Factory, and related services for data ingestion and transformation. - Develop or maintain scripts and automation tools for recurring operational tasks. 4. **Change & Release Management** - Support deployment activities, configuration changes, and release testing. - Maintain up-to-date technical and operational documentation. 5. **Continuous Improvement** - Identify system inefficiencies and propose optimizations. - Contribute to knowledge base articles and team process enhancements. **Required Skills & Experience:** - 3–5 years of experience in application or system support roles, preferably in product data management environments. - Strong knowledge of Inriver PIM, including data model configuration, workflows, and integrations. - Hands-on experience with Azure cloud services, especially Cosmos DB, Azure Data Factory, and Azure Functions. - Solid understanding of API integrations, RESTful services, and data exchange mechanisms. - Experience with incident, change, and release management tools (e.g., ServiceNow, Jira). - Ability to collaborate with cross-functional teams and communicate technical issues clearly. **Preferred / Nice-to-Have Skills:** - Experience in data modeling, ETL processes, or product master data management. - Familiarity with CI/CD pipelines for cloud-based systems. - Exposure to Power BI or similar tools for monitoring and analytics. - Basic scripting knowledge (PowerShell, Python, or SQL). - Scrum Master/Jira/Confluence experience. **Educational Background:** - Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline. - Inriver or Microsoft Azure certifications will be a plus. **Soft Skills:** - Strong analytical and troubleshooting skills. - Proactive, service-oriented mindset. - Ability to manage multiple issues and priorities simultaneously. - Clear written and verbal communication. This is a full-time consultant position through Incluso in Lund. The start date is ASAP, with an initial contract of 1 year and the possibility of extension thereafter. Please submit your CV as soon as possible, as we will review applications on an ongoing basis. For more information about this role, please contact Kanika Singhal, recruiter at Incluso.