We are looking for a Customer Service Representative – be the face of Gavlegårdarna!

About Us Hello! We are Clockwork. We have extensive experience in the recruitment and staffing industry, and we understand the importance of local presence. Our brand is characterized by a high level of personal commitment at all levels – in our relationships with clients, candidates, and our consultants. With high competence, genuine engagement, and an unpretentious approach, we aim to inspire our surroundings with positive energy and be perceived as a meeting place where companies and individuals turn when they want to take the next step in their development. Clockwork operates in over twenty cities, from Stockholm in the south to Luleå in the north. Feel free to learn more at www.clockworkpeople.se. About the Company Feel at home! This is the vision we at Gavlegårdarna work towards – in everything we do. Today, nearly 30,000 residents of Gävle call our properties home. By continuously renovating our buildings, constructing more apartments, creating green outdoor environments, and actively engaging in collaborations and social initiatives, we take the trust our tenants place in us seriously. As a public housing company with a significant ability to impact the community around us, Gavlegårdarna plays a central role in developing and managing several areas of the city. For over a hundred years, we have provided homes for thousands of families in Gävle and its surroundings. Would you like to be part of an organization that strives to create attractive and sustainable housing while contributing to a cohesive Gävle? Customer Service at Gavlegårdarna consists of 16 customer service representatives who engage with tenants and housing seekers through reception, phone, and chat. Here, you will meet a warm and inclusive team that believes everyone has something valuable to contribute. We are diverse but share the same goal: to create a workplace where we thrive and make a difference. Our values – heart and mind – permeate everything we do. Your Responsibilities Are you someone who loves meeting people and creating positive experiences? Then we have the role for you! At Gavlegårdarna, you will be an essential part of the customer journey – ensuring that our tenants and housing seekers feel welcome, heard, and secure. As a customer service representative, you are the hub of our customer service. You will staff the reception, answer phone calls and chats, and handle inquiries with care and professionalism. Your task is to provide the right service at the right time – always with a personal and solution-oriented approach. Your responsibilities include: • Answering questions about rentals and housing applications • Receiving and following up on inquiries from tenants and stakeholders • Handling maintenance requests and providing status updates • Managing key and access card distribution • Administering payments, additional services, and maintenance orders • Drafting agreements for parking spaces and storage units • Managing terminations of housing, parking spaces, and storage units The assignment starts in early January 2026 and lasts throughout the year, with the possibility of extension. All work is conducted on-site, and you will work daytime hours on weekdays. Your Profile We are looking for someone with experience in customer service who thrives in an environment where the customer is always at the center. You are communicative, attentive, and capable of showing empathy, whether the interaction occurs in the reception, via phone, or chat. Your personality is characterized by simplicity, joy, and commitment, and you have a good ability to express yourself both verbally and in writing. To succeed in this role, you are positive, responsible, and enjoy working collaboratively in a team. You have a high school diploma or equivalent experience that we consider comparable, as well as a valid driver's license (B) and good computer skills. Experience in the housing industry is a plus but not a requirement. Application Are you the one we are looking for? We look forward to reading your application! We are conducting ongoing selection, which means we will invite candidates for interviews throughout the application period. So don’t wait, apply via our website www.clockworkpeople.se as soon as possible. For questions, please contact Consulting Manager Linda Haglind at [email protected]. Warm welcome with your application!