Do you want to make a difference for hundreds of thousands of travelers every day? On behalf of Västtrafik, we are now seeking an engaged and solution-oriented Disruption Coordinator. You will be a key player in managing acute traffic disruptions and ensuring that travelers receive clear and reliable information - 24/7, year-round.
This is an hourly position, which means you will work as needed - primarily to cover absences and during Christmas and summer periods.
As a Disruption Coordinator, you will work 3-shift.
Job Responsibilities
As a Disruption Coordinator, you will work at the intersection of resource coordination and disruption information. Your main tasks include:
* Monitor traffic conditions and proactively respond to disruptions
* Coordinate and order replacement and reinforcement traffic
* Communicate clearly and accurately via Västtrafik's digital channels
* Collaborate with internal departments, transport companies, and authorities
* Lead and distribute work for external traffic managers and information officers
* Participate in crisis preparedness and manage major events
* Document and follow up on disruptions for learning and improvement
* Train and support colleagues and ensure quality deliveries
The work is security-classified and conducted in an intensive environment that requires rapid problem-solving and good collaboration skills.
Qualifications
We are looking for someone who has:
* At least high school education
* Very good computer skills, especially in Office 365
* Excellent communication skills in Swedish, both verbally and in writing
* Experience from public transport, traffic management, or customer-facing roles
* Understanding of logistics and planning
* Driver's license and driving experience
Personal qualities we value:
* Responsible and proactive
* Flexible, stress-resistant, and solution-oriented
* Clear passenger focus and good analytical skills
* Collaborative with a positive attitude
About Västtrafik
Västtrafik is responsible for public transportation in the Västra Götaland region and aims to make sustainable travel easy. Over 450,000 people travel with Västtrafik every day - and as a Disruption Coordinator, you help ensure their journey is as smooth as possible, even when unexpected events occur.
About Manpower
Manpower is one of Sweden's leading staffing and recruitment companies. Through us, you get the opportunity to work with exciting clients like Västtrafik, while having the security of being employed by Manpower. We offer collective agreements, skills development, and a personal contact who supports you throughout the assignment.
Want to contribute to a safe and informative traveler environment? Apply for the position today - we look forward to hearing from you!