About this role
Do you enjoy solving problems, providing support, and making it easy for others to use systems and digital tools? Brilliant – then the role of system administrator at the Social Office could be a perfect fit for you.
As a temporary system administrator, you will be a central part of the unit, where your work contributes to order, quality, and smooth processes that facilitate both your colleagues and the organization as a whole.
YOUR ROLE
As a system administrator, you will serve as the first point of contact for users with questions and issues related to operational systems and document management systems. You will receive, register, categorize, and follow up on support cases, resolving simpler issues independently according to established procedures. More complex cases will be forwarded to system managers, the IT unit, or suppliers, while you ensure feedback and proper closure of cases.
You will also be responsible for certain system administration and registry maintenance, such as managing users and permissions and following logging procedures. Additionally, you will update manuals, quick guides, and instructions, document procedures, and publish information about operational disruptions or system updates.
YOUR COMPETENCE AND EXPERIENCE
We are looking for someone with a secondary education, preferably with a focus on healthcare, administration, or IT, and experience in IT support, system administration, or similar tasks. It is advantageous if you have worked in public sector operations, IT support, system administration, or similar roles.
We believe you will be a great fit for this role if you are meticulous, structured, service-oriented, and enjoy providing support and guidance to users. You have a good ability to interact with users with patience and clarity, and you thrive on solving problems. The assignment requires you to prioritize cases and tasks independently, but you also find it easy to collaborate with others.
You express yourself well in both spoken and written Swedish and are comfortable with digital tools and operational systems. Furthermore, you take responsibility for your tasks, document thoroughly, and contribute to order and quality in the unit's work.
YOUR NEW WORKPLACE
You will be part of the systems unit at the Social Office, which operates within Finance and Quality Development in the central administration. The unit provides support to operations in finance, quality, and development, and works systematically with management, security, and development.
The workplace is located in modern, activity-based facilities in the City Hall. There is an opportunity for remote work when it suits the assignment.
GOOD TO KNOW
We recruit based on competence and focus on your experience, knowledge, and potential. Instead of a personal letter, you will answer a few selection questions and attach an updated CV.
Would you like to know more about living and working in our municipality? Read more about Skellefteå as a place to live and thrive. Here you can also learn about our benefits and see salary statistics for various professional roles in the municipality.