Do you want to work in a community-critical operation where you make a difference every day? We are currently seeking two customer advisors with a strong sense of service and a desire to provide the best possible customer experience. With us, you will have the opportunity to contribute to a sustainable tomorrow.
Are you the one we are looking for? Apply today!
Our client is a municipal-owned organization responsible for the collection and management of household waste. The organization encompasses the collection and processing of recyclable materials, fuel, and waste, as well as landfill operations. The client has approximately 270 employees and receives around 200,000 tons of waste each year, collecting waste from over 150,000 households and serving several thousand business and organizational customers – ranging from small and large companies to housing cooperatives, preschools, and organizations.
Our client operates one of the country's largest recycling facilities as well as several recycling centers for households. Currently, our client is undergoing a significant transformation related to property-based collection, which means the organization needs to strengthen the team with customer advisors who can fully focus on handling customer inquiries.
Your role as a customer advisor
As a customer advisor, you are the first point of contact for our private customers. You handle incoming questions and cases via phone and email, primarily concerning waste management, subscriptions, invoices, and orders. The role involves working in various systems, retrieving information, and providing quick, solution-oriented service. You are flexible and can re-prioritize when the situation demands it.
Your profile
We are looking for someone who is self-driven and takes significant personal responsibility, while also being a team player who contributes to good collaboration. You are flexible and comfortable with re-prioritizing when necessary, and you have clear and service-oriented communication in customer conversations. Your ability to professionally engage with each customer and find effective solutions is a crucial part of the role.
We are looking for someone who has:
• Completed upper secondary education
• Experience in customer service, preferably both via phone and email
• Familiarity with working in different systems, quickly finding information, and following processes and procedures
• Excellent command of Swedish, both spoken and written
• Good IT skills
• Basic knowledge of English
You will be offered:
• A meaningful job in a community-critical industry where you make a difference
• A supportive and engaged team with a strong sense of community
• The opportunity to work from home on Mondays and Fridays when the business allows
• A workplace that values sustainability, quality, and good service
At Jurek, we offer a fixed-term employment with our client in southern Stockholm. The assignment is full-time, starting in early to mid-January and is expected to last for a year. You will be employed by Jurek Talents and assigned to our client.
If you have any questions regarding the position, please feel free to contact Elvira Björebäck at
[email protected].
As the selection process and interviews are ongoing, you are warmly welcome to submit your application as soon as possible via www.jurek.se.
About Jurek
Jurek is a rapidly growing company focused on flexible and customized recruitment and staffing solutions. Through our innovative and entrepreneurial approach, we are unique in Sweden today. Our assignments primarily cover law, finance, HR, administration, as well as marketing and management.