Senior Service Delivery Manager – 14006

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description: We are looking for a Senior Service Delivery Manager to join our dynamic team. What you will work on: • Lead the delivery of operational intelligence services, ensuring high-quality service performance and continuous improvement. • Own the service delivery scope, including log ingestion, implementation, and dashboard development. • Ensure compliance with SLAs, capacity planning, availability, and performance targets. • Manage the service backlog, including release/change planning, upgrades, and patching activities. • Act as the primary point of contact for internal stakeholders, ensuring clear communication between business and technical teams. • Translate business needs into actionable, measurable, and technically feasible use cases. • Oversee incident and problem management processes, ensuring timely resolution and root cause analysis. • Lead continuous service improvement initiatives to enhance operational efficiency and service quality. • Collaborate closely with cybersecurity, infrastructure, and observability teams to align service delivery with organizational goals. What you bring: • Minimum 3 years of experience in Service Delivery or Service Management roles (e.g., Service Delivery Manager, Service Owner), ideally within cybersecurity, SIEM, or observability domains. • Strong understanding of ITIL v3/v4 processes, including Incident, Problem, Change, Request, and Continuous Service Improvement; ITIL certification is advantageous. • Broad technical foundation across: • Linux administration, networking fundamentals, and authentication protocols (SAML/OIDC). • Cloud logging and monitoring in AWS, Azure, or GCP. • Scripting and automation using Python or Bash. • Excellent analytical and troubleshooting abilities with a data-driven approach. • Proven ability to manage stakeholder expectations and deliver consistent service outcomes. • Degree in Information Technology, Security, or equivalent practical experience. • Relevant certifications such as Splunk Core Certified Power User/Admin/Architect, Security+, CISM, or CISSP are considered strong assets. • Strong customer focus, with the ability to communicate effectively across technical and non-technical audiences. • Structured, delivery-oriented mindset with excellent prioritization and planning skills. • Collaborative and influential leadership style, comfortable making decisions under pressure. • Cost-conscious, with a strong focus on operational excellence and continuous optimization.