Passport Officer

Are you ready for a greater challenge? The Swedish Police Authority is Sweden's largest agency with approximately 40,000 employees across the country. With us, you will have the opportunity to contribute to the Police's mission to enhance safety and reduce crime in society. The Southern Police Region is organized into five police areas: Blekinge, northeastern Skåne, Kalmar, Kronoberg, Malmö, northwestern Skåne, and southern Skåne, which are further divided into 20 local police areas. Additionally, there are four regional units: the operational unit, the intelligence unit, the investigation unit, and border police, along with a regional office and national departments represented in the region to support police operations. The Malmö police area is one of the police areas in the Southern region. The Malmö police area is divided into four local police areas: Malmö city, Rosengård, Fosie, and Malmö Hyllie. Within the police area, there is also an investigation section, an investigative support section, and a local office. We are now seeking engaged and service-oriented passport officers for both temporary and permanent positions in the Malmö police area. As a passport officer, you play an important societal role, representing the Police Authority and often being the first point of contact for visitors. **JOB RESPONSIBILITIES** We are looking for someone with a genuine interest in providing service and working with people. Your main responsibilities will include processing applications for passports and national ID cards, as well as issuing travel documents. You will handle cases in accordance with applicable laws and regulations. The work demands high levels of accuracy and judgment. The workload can be uneven and at times high, which means that decisions may need to be made under time pressure while maintaining the same high quality. As the face of the police, you are required to be professional with an open and helpful attitude. Since you will be part of a team with several colleagues, it is important to be able to collaborate and contribute to a positive work environment. **QUALIFICATIONS** This is an opportunity for you who have: • Completed upper secondary education • Excellent ability to express yourself in Swedish, both orally and in writing • Excellent ability to express yourself in English, both orally and in writing • At least 4 years of experience in reception or another service profession involving daily physical customer contact • Good computer skills, meaning the ability to manage multiple systems simultaneously It is an advantage if you also have: • Experience in handling/supporting complex travel document cases or similar matters • Language skills beyond Swedish and English **Personal Attributes:** We are looking for someone with a strong service mindset who thrives in a role that requires a pleasant and pedagogical approach. Additionally, as a representative of the Police Authority, you are expected to act professionally with sound judgment, which should be reflected in your attitude and interactions. You are meticulous, structured, and value high quality in your work. The role requires flexibility, as well as the ability to prioritize when the situation demands it. Since the work often involves changes in pace, you need to be resilient and stable in stressful situations. You will work independently as well as collaboratively with your colleagues within the group and the agency. Therefore, we seek someone with good teamwork skills and a willingness to contribute to a positive work climate. We will place great emphasis on personal attributes. **OTHER INFORMATION** Employment Type: Permanent and temporary positions Work Location: Malmö Working Hours: Shift planning 5:3 (day, evening, and weekend) Start Date: As agreed Function: Passport Officer Job Title: Administrator Please apply by attaching your CV (we do not want a cover letter) and answering the selection questions. The questions are based on the requirements profile for this recruitment, and your answers will form the basis for the selection process. Answering the questions is a prerequisite for your application to be considered complete. Please note that requirements and any qualifications must be met at the time of application. We use e-recruitment to streamline and ensure the quality of the recruitment process. Applications for this position will only be accepted through the Police's recruitment support, Visma Recruit. If you have protected personal information, references, or similar information that you consider sensitive, we recommend that you contact the responsible HR consultant before proceeding with your application. If you wish to supplement your application, please contact the responsible HR consultant. An employment with the Police Authority may begin with a six-month probationary period. The Police Authority is Sweden's largest agency. We offer you a workplace that promotes diversity, creativity, and personal development. Please read about our benefits as an employee of the police at: https://polisen.se/erbjudande We conduct our operations according to our core values: commitment, efficiency, and accessibility. As an employee within the police, you act for equal treatment. This is a prerequisite for legal security, trust in the law,