Workwide.se is Sweden's site for international jobs. We assist those seeking employment abroad! Employers advertise job openings with us from around the world where the roles require fluent Swedish language skills.
Lead a fast-growing contact center in Cyprus. You will guide teams, enhance service quality, and establish a stable setup that supports clear goals. You will shape structure, improve output, and foster a workplace where people can thrive.
Enjoy life in Cyprus with its warm weather, easy access to the sea, and a balanced lifestyle.
Your role
• Lead daily operations
• Support supervisors and agents
• Track performance trends and respond swiftly
• Hire and onboard bilingual staff, English plus Swedish or Finnish
• Improve processes and AI utilization
• Ensure compliance with GDPR and COPC standards
• Collaborate with global teams to enhance service delivery
You bring
• 3 to 5 years of experience in contact center or BPO leadership
• Experience in team leadership
• Strong hiring and retention skills
• Clear analytical thinking and decisive action
• People-focused leadership
• Fluency in English plus Swedish or Finnish
• Knowledge of COPC and AI tools is a plus
Why join
• Shape a fast-growing hub
• Work with an international team
• Live in Cyprus with a strong work-life balance
• Receive structured training in systems, compliance, coaching, and best practices
Ready for your next step? Lead operations and build your career in sunny Cyprus!
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