**Description**
In this role, you will work as a migration technician providing on-site support in a larger and technologically advanced IT environment. The assignment involves delivering qualified user support and ensuring a smooth transition of clients and equipment during migration work. You will be part of a highly skilled team where collaboration, service orientation, and structure are central to daily operations. This role is suitable for you if you thrive in an environment with many points of contact and wish to contribute to creating a professional and efficient support experience.
**Responsibilities**
Your tasks will include receiving and managing incoming cases via the portal, phone, email, and on-site, while adhering to established SLAs and incident processes. You will provide both remote support and on-site user assistance, and continuously work on installations, configurations, and orders of computers and conference equipment. When necessary, you will create documentation for internal procedures and actively contribute to the group's improvement and development efforts. The role also involves capturing needs from the business and forwarding these to the relevant functions within the IT organization.
**Qualifications**
**Mandatory Requirements:**
- Previous experience in on-site support
- Experience with macOS
- Experience with Windows 10/11
- Fluent in Swedish, both spoken and written
**Desirable Qualifications:**
- Experience with MDM solutions such as Intune and JAMF
**Terms**
The assignment is full-time and performed on-site in Solna with no possibility for remote work. The start date is December 1, 2025, and the assignment runs until December 31, 2026, with the possibility of extension. Work will be conducted during normal office hours.
If you are ready to take on a role as a migration technician for on-site support and contribute your skills and experience, do not hesitate to submit your application. Please attach a CV that clearly demonstrates that you possess the skills and experience required for the position. We are continuously recruiting and look forward to hearing from you!
Please note that we do not accept applications via email due to GDPR. To ensure your application is processed, we kindly ask you to submit it through our career page.