About JTI
Japan Tobacco International (JTI) is a global company operating in over 130 countries with strong, high-quality brands and products. JTI is not just a leading player in the tobacco industry, but also an innovative workplace where employees are encouraged to develop, take initiative, and contribute ideas that make a difference.
At JTI Sweden, you'll become part of a committed Scandinavian team that highly values collaboration, responsibility, and a good work environment. Here, people from diverse backgrounds and experiences come together to deliver world-class service, follow strict quality requirements, and create positive experiences for customers and consumers.
About the Role
As a Logistics & Consumer Complaints Associate, you play a crucial role in the Supply Chain team. You receive and handle consumer complaints, ensure the Track & Trace process is followed, and support the order to cash process. You see each customer contact as an opportunity to create a positive experience and contribute to JTI's brands being perceived as reliable and professional.
Key Responsibilities
• Receive and handle consumer complaints via email and telephone
• Communicate with factories regarding samples and evaluations
• Support and ensure correct handling of the Track & Trace process for sales teams
• Administrative support for PO and GR in SAP
• Back-up and support in the Order to Cash process
Requirements and Qualifications
Requirements:
• Work experience in service-related tasks
• Fluent in Swedish, both spoken and written
• Good knowledge of English
Preferred:
• Experience in complaint handling and customer service
• Experience with SAP
Personal Characteristics
You enjoy interacting with people, have a genuine service focus, and see solutions rather than problems. You are meticulous, organized, and quick to learn new systems. You view complaints and feedback as valuable input and enjoy contributing to customer satisfaction and efficient processes.
Start: Immediately
Scope: 1-year full-time consulting assignment with potential extension
Location: Sveavägen 53, Stockholm
Working Hours: Office hours
Recruitment Process
In this recruitment process, JTI is collaborating with consulting and recruitment company Clevry. We at Clevry believe that soft skills are just as important as hard skills.
We apply rolling selection, and the position may be filled before the application deadline. If you have any questions about the role or process, please contact the responsible recruiter at
[email protected] - we look forward to receiving your application today!
About Clevry
For over 30 years, Clevry has been at the forefront of a more soft skills-driven work life in talent acquisition, assessment, and advisory. We operate globally with customers, consultants, and candidates from North America to Singapore, with main offices in Brighton, Stockholm, and Helsinki. Our 150 soft skills-certified recruiters, business psychologists, and experts are always at your service.
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