Are You Ready for a Significant Challenge? The Police Authority is Sweden's largest agency with approximately 40,000 employees nationwide. Here, you'll have the opportunity to contribute to the Police's mission – increasing societal safety and reducing crime. We are now seeking an IT Technician to be based in Luleå, Kiruna, or Gällivare!
IT Department
The IT Department's primary task is to provide IT services for the entire Police Authority. As a crucial part of crime prevention and law enforcement, IT is one of the most important tools for enhancing police efficiency and work quality. The IT Department develops and modernizes police technology, with the agency investing heavily in strengthening the department with new specialist expertise and cutting-edge technology to benefit citizens and police personnel.
IT - Delivery and Support
Delivery and Support provides, maintains, and coordinates the technology used by agency employees. This includes supporting all core operational technology such as computers, telephony, network equipment, and radio communication systems.
Job Description
As an IT Technician in Delivery and Support, you'll have the chance to work with state-of-the-art technology and face unique challenges that make each workday both exciting and educational. You'll work in a dynamic environment, supporting and implementing solutions that directly impact societal safety and security. Your primary responsibilities will include providing second-line on-site support to end-users and implementing technology in various assignments. You'll predominantly work with user equipment like PCs, printers, video conferencing equipment, telephony, mobile phones, and the Rakel radio system. The position involves travel by car, requiring comfort working in the field and quickly adapting to different situations and environments. The work may involve working in physically challenging positions.
IT customer desk coverage and standby duties will also be part of the role.
Working as an IT Technician in Delivery and Support means being part of a strong team where collaboration and community are the focus. Our core values are characterized by agile principles and a holistic approach, focusing on solutions rather than problems. We value excellent service orientation and employee drive, with mutual support and collaboration at the center. You'll work alongside engaged and helpful colleagues. Here, you'll not only have the opportunity to grow professionally through further education and career opportunities but also to make a meaningful difference every day!
Qualifications
· High school or post-secondary education in IT or equivalent knowledge acquired through other means, as assessed by the employer
· At least 1 year of recent IT technician experience within the last 3 years
· Strong knowledge of IT hardware, such as PCs and printers
· Excellent Swedish communication skills (verbal and written)
· Valid driver's license with driving experience
· Swedish citizenship
Preferred Qualifications
It is advantageous if you also have experience with:
· Issue management systems
· Network and server work
· Telephony, telephone exchange systems, mobile telephony
· Video conferencing equipment
· On-site IT technician work in a large organization
· IT equipment in vehicles
· Rakel radio system and associated peripheral equipment
· Customer service interactions
Personal Characteristics
We seek a service-oriented, confident, attentive, and accommodating individual. You should have a strong general interest in technology and the ability and willingness to learn new things. You help others, work solution-oriented, and demonstrate strong initiative and self-motivation. You are a team player who values good relationships and cooperation, actively contributing to a positive work environment where everyone feels heard and supported. You have an eye for detail, are a problem solver, and approach each task with precision and thoroughness to ensure high-quality deliveries. The work requires high flexibility and adaptability to meet organizational needs and handle unexpected challenges quickly.
We will place significant emphasis on personal characteristics.
Contact Persons
For job-related questions, please contact the recruiting manager:
David Olofsson,
[email protected]
For recruitment process inquiries, contact the responsible HR consultant:
Felicia Gillholm,
[email protected]
Union Representatives:
Saco-S,
[email protected]
Police Union, Sofia Ask, tel. 010-563 87 10
ST,
[email protected]
Seko Police, Karna Tillheden, tel. 073-249 04 22