IT Support

IT Support Specialist - 24/7 Infrastructure Monitoring For our client, we are now seeking a candidate for the IT Support department. Responsibilities: Monitoring, analysis, and resolution of technical alarms and incidents within the client's infrastructure to ensure high availability and stable operations, with a focus on rapid service restoration. The role also includes ServiceDesk responsibilities outside office hours and incident coordination. The assignment requires staffing according to a three-shift schedule, which means working around the clock, seven days a week (24/7). Shifts are distributed from Monday to Sunday, and the consultant is expected to work a rotating schedule with morning, afternoon, and night shifts. Requirements: • 4-8 years of experience in IT support/customer service. • Suitable IT background from academic education and/or professional experience. • Experience with infrastructure monitoring and operational environments. • Knowledge of networks, databases, and backup systems. • Experienced in handling, evaluating, and documenting technical alarms and incidents. ServiceNow experience is a plus. • Ability to work systematically according to established processes and regulations. • Humble and responsible team player who enjoys collaborative work. • Accountable and proactive - Takes ownership of cases until resolved or properly handed over. • Can act quickly during urgent operational disruptions without losing focus. Start: Immediately Location: Borås Scope: Full-time Candidate selection is ongoing, and the job posting may be removed early. [Rest of the description about Agiremus and their offerings remains the same as in the original text]