About this role
Do you have experience as a helpdesk technician and are available for a longer assignment? We are looking for someone who wants to work in first-line support and be an important part of the authority's helpdesk function. With our client, you will be offered a central role in assisting users in their daily tasks and contributing to the smooth operation of the organization. Does this sound like something for you?
About the position
At Perido, we are currently seeking a helpdesk technician on behalf of our client, an authority in Stockholm. The authority's goal is to create conditions for the organization to fulfill constitutional and democratic tasks. The position is located in the IT support and training section, within the IT operational support unit, which has around twenty employees. The authority's office is situated in central Stockholm, with the possibility of limited remote work.
The work primarily takes place during office hours, Monday to Friday (8 AM to 5 PM), excluding holidays. You will also staff the function on Saturdays and Sundays (11 AM to 4 PM, 10-20 hours/month) as well as weekday evenings (5 PM to 7 PM, once every other week).
Your responsibilities
In this role, you will work in the helpdesk, which is the authority's primary contact point for users. The team maintains a high level of service and is appreciated for its ability to resolve issues quickly and professionally. Your duties will include:
• User support via phone, email, remote access, the Marval case management system, and in-person at the service desk
• Troubleshooting and problem resolution
• Administration related to support cases
• Support for both laptops and desktop computers, printers, mobile phones, and tablets
• Support for both purchased and custom-developed systems and applications, including support for the parliamentary process
The helpdesk handles approximately 3,000 cases per month, and users receive support both on-site at the authority's premises and remotely.
Your qualities
To succeed in this role, we believe you have excellent communication skills, both verbally and in writing, in Swedish, and can easily absorb information in various forms. You collaborate well with others, enjoy working in a team, and can adapt to the group's working methods. Your sense of service is strong, and you are accustomed to direct contact with users. We also see that you have good IT technical problem-solving skills in both software and hardware and can deliver within given frameworks. You work methodically and pedagogically, approaching your tasks with commitment and professionalism—qualities that are essential for maintaining the high service level that the helpdesk function represents. Are you the one we are looking for?
We look forward to reading your application; please submit it today!
Qualifications:
• Higher education in IT (for example, a bachelor's degree in computer engineering) or equivalent IT education and at least two (2) years of work experience in similar roles. Alternatively, high school or equivalent knowledge and three (3) years of work experience in similar roles.
• Competence and at least 1 year of work experience in support of Microsoft Windows operating systems, version 11 or later.
• Competence and at least 3 years of work experience in support and user assistance in Microsoft 365 (SharePoint, Excel, PowerPoint, Word, OneNote, Outlook).
• Competence and at least 3 years of work experience in support and user assistance for PCs and related peripherals (e.g., docking stations, monitors).
• Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
• Good knowledge of case management systems (e.g., Easit GO or ServiceNow).
• Good knowledge of Mobile Device Management (MDM).
• Ability to communicate fluently in both Swedish and English, both verbally and in writing.
Meritorious:
• At least 1 year of work experience in IT technical support at a service desk.
• Competence and at least 1 year of work experience in support and user assistance for iPhones and iPads.
• Competence and at least 1 year of work experience working according to the ITIL framework.
• Competence and at least 1 year of work experience with the Marval case management system.
Scope and start date
Full-time, consulting assignment for 24 months, with a chance for extension. The estimated start date for the position is expected to be February 2026, after successful security clearances have been completed and approved.
Application
Applications are made on our website perido.se/. Click the apply button in the advertisement for the current position and fill in your details and attach your CV. We recommend submitting your application as soon as possible, as selection is ongoing. Please note that certain information regarding the assignment and/or the client company may have been deliberately omitted from the advertisement; you will receive all the information you need upon contacting the responsible recruiter.
Most questions or inquiries can be answered at perido.se/faq/. If you still cannot find the answer you are looking