We are now looking for a driven and customer-oriented service advisor with a technical interest to join our team. Do you enjoy varied days and are passionate about providing the best customer experience? Then this could be an exciting job for you! Here, you will have the chance to make a difference every day, from the first customer contact to the completed vehicle.
Norrlands Bil is a values-driven organization where our core values of Customer Focus, Team Spirit, Honesty, and Personal Commitment mean more than just words. These guiding principles form the foundation of what we do, how we behave, and how we run our business. We see these words as an important compass for how we should be and the way we achieve our set goals.
**About the Position**
As a service advisor, you are the hub between the customer, the workshop, and the technicians. You are responsible for ensuring that every customer feels seen, secure, and well-informed throughout the entire process.
Your responsibilities include:
- Engaging with customers via phone, digitally, and in person
- Booking and planning workshop jobs and optimizing workload
- Providing advice on service and repair needs
- Actively working with upselling and creating added value for the customer
With a customer focus, you ensure a smooth customer journey from the first contact to drop-off and delivery. This also includes administrative tasks that require good structure and organization.
**Who You Are**
We are looking for someone with experience in similar roles, where customer-facing work and sales are particularly advantageous. As a person, you are equally interested in people and technology, and you learn new systems and routines quickly. A valid driver's license (Category B) is required.
In the role of service advisor, you will collaborate closely with your colleagues in sales and the workshop, which you see as a natural part of the job. As the face of Norrlands Bil, it is important that you have a positive demeanor and identify as social, professional, and trustworthy. You communicate well both verbally and in writing and have a clear customer focus.
Since the role can involve a fast-paced environment at times, we expect you to have a sense of order and the ability to handle multiple tasks simultaneously.
We place great emphasis on personal suitability and your approach to customer interaction.
Regardless of your background, you will receive a thorough introduction and ongoing training – both from our general agents and your experienced colleagues. We believe in learning in everyday situations, and you will receive support to grow in your role. Do you want to be an important part of the customer experience and contribute to ensuring our customers receive the best possible service? Then we look forward to your application!
**Information and Contact**
For questions, please contact: Johan Andersson,
[email protected], 092-024 22 18
Location: Luleå
The selection process is ongoing, and the position may be filled before the application deadline, which is December 10, 2025. Welcome to Norrlands Bil!
Three pioneers have joined forces. Norrlands Bil is the sum of three parallel success stories. Skellefteå Bil started in Skellefteå in 1944, Müllers in Luleå in 1946, and Bil-City in Kiruna in 1961. In our shared narrative, we find some milestones in the development of the passenger car. As the Volkswagen Group developed into several world-leading car brands, the two family businesses grew to become pioneers in Västerbotten and Norrbotten.
Today, we have approximately 380 employees across the three companies: Norrlands Bil Sverige AB (passenger cars), Norrlands Bil Tunga Fordon AB (trucks), and Service AB (property & finance). We are distributed across seven locations from Skellefteå in the south to Kiruna in the north, with a turnover of approximately 1.5 billion.
As the automotive industry evolves rapidly, it means we must also develop the people behind the technology and take care of our most important resource – our employees! Working at Norrlands Bil should be characterized by joy at work and good opportunities for further education, both within the various car brands and Scania, as well as for other internal services. Our general agents from the Scania and Volkswagen groups offer and coordinate training to ensure we keep up with developments. Do you want to be part of the journey?