Description:
At BSH Northern Europe, we are looking for a new Head of Field Service. You will be responsible for the Repair Service delivered by BSH technicians in the Field.
Your Tasks:
• Define and implement the Repair Service strategy in Northern Europe, creating a harmonized NE Repair Service organization that operates and is monitored consistently.
• Lead and manage Field with over 100 technicians.
• Oversee day-to-day management and monitoring of Repair Service KPIs and performance metrics, including Waiting Time, NPS, productivity, Cross-selling activities, turnover, and profitability.
• Proactively respond to network needs to ensure continuity of service and optimal resource utilization, collaborating closely with other customer service departments, retailers, and sales colleagues.
• Develop the repair service business with an entrepreneurial mindset to increase revenue for BSH and provide outstanding repair service for the brands.
• Promote an innovative mindset within the team to identify new products, services, partnerships, processes, and approaches.
• Actively seek to optimize processes - people and systems, to reduce complexity and costs.
• Stay updated on market developments to ensure timely implementation of new legislation and requirements for Repair Service and end consumers.
• Regularly report, analyze, and visualize performance data.
• Meet legal and business-related guidelines and requirements (e.g., audits, contracts, organizational documentation, and consumer surveys).
• Travel to all NE countries to meet staff, sales teams and dealers.
Your Profile:
• Proven leadership capability, especially in remote team management; preferably a leader of leaders.
• High standards with a motivating approach to people.
• Excellent analytical and process skills.
• Focus on efficiency improvements, results, and quality; ability to create ideas and solutions.
• Innovative and entrepreneurial mindset.
• Extensive experience in the white goods repair or similar industry.
• Fluent in English; knowledge of a Nordic language is advantageous.
• Senior high school education; a university degree is preferable.
• High social skills enabling you to build honest and respectful relationships, communicate productively, and build trust.
Join BSH: Where Innovation Meets a Great Work Environment!
Are you looking for an exciting opportunity to grow your career in a dynamic and supportive workplace? At BSH, we are dedicated to fostering a culture of collaboration, creativity, and well-being. Here’s what you can expect when you join our team:
• Modern Office Space: Work in our brand-new, beautifully designed office located in the vibrant Solna Business Park. Enjoy a comfortable and inspiring environment that enhances productivity and creativity.
• Flexible Hybrid Working: Experience the perfect work-life balance with our hybrid working model. We promote a flexible schedule with a requirement of just three days in the office per week.
• Inclusive Culture: Become part of a fantastic team that values diversity and inclusivity. Our positive work culture encourages collaboration and innovation, making BSH a great place to grow both personally and professionally.
• Employee Discounts: Enjoy personal discounts on our high-quality products, allowing you to experience firsthand the excellence we strive for at BSH.
• Health Care Contribution: Your well-being is our priority. We offer a health care contribution to support your health and wellness needs.
Your Job Conditions:
The role will be based in our office in Solna, Sweden and requires occasional travel.
APPLICATION:
If you have any questions about the position, please feel free to contact Luis Solans,
[email protected] Director Customer Service Northern Europe. Assessments of candidates and interviews will be conducted during the application period.
We look forward to hearing from you!