Team Leader and Sauna Host for Newly Established Sauna Project at Hornstull

Stockholm – our capital city with millions of dreams, expectations, and ambitions. We work for everyone living here today and in the future. We are now looking for someone who wants to think big, new, and differently with us – for the people of Stockholm. The Traffic Office is responsible for maintaining and developing Stockholm's public spaces to ensure they are safe, attractive, accessible, and sustainable. Our mission includes everything from managing the existing urban environment to implementing strategic investment projects and planning for tomorrow's growing metropolis. To accomplish our mission, we are about 470 colleagues, primarily based in the newly renovated premises of the Technical Committee House on Kungsholmen. Together, we ensure that Stockholm remains a leading city with sustainable transport solutions and vibrant environments, both today and in the future. Welcome to us The sauna culture has long held a strong position in Sweden and our neighboring countries. In recent years, interest in saunas has increased further, and the demand for saunas in waterfront locations in Stockholm is high. Water is a central part of Stockholm's history and identity, something the city both cherishes and develops. To meet the needs of Stockholmers and increase the supply and variety of saunas, the city is now investing in sauna facilities. As part of this development, the city will run sauna operations in a municipal capacity through a pilot project – the first of its kind in Stockholm. This pilot project is an important part of the city's long-term work to enhance opportunities for bathing and sauna experiences in more locations throughout the city. In the spring of 2026, a new meeting place will be established in the city, namely the city's first sauna operated by the municipality. This project is a pilot where the city tests running sauna operations that are accessible to all sauna enthusiasts. The operations will be continuously evaluated and developed throughout the year to achieve our vision. We are seeking a brand new key role in the form of a team leader and sauna host who focuses on customer service, loves high-quality service, and is interested in contributing their experience and expertise to ensure a professional operation of the Traffic Office's new sauna facility at Hornstull Strand. We offer We provide you with a secure workplace where we help and support each other in our daily work and care about a good working environment. You will have opportunities for personal development and participation in workplace decisions. Work environment and health are important to us. We offer wellness compensation, wellness hours, and opportunities to participate in wellness activities. Read more about our benefits here and about the City of Stockholm as an employer here, City of Stockholm. Your role The role of team leader and sauna host involves a fun, independent, developing, and inspiring job in an expanding organization with good opportunities for personal growth and initiative. An important part of your role is to lead the sauna hosts in their daily work and ensure an attractive schedule. Naturally, you will ensure that we maintain a high level of service for our guests. As a team leader, you will be responsible for the daily operations to ensure that goals are met. This position is entirely new and means that you, as team leader and sauna host, will help build a new operation in the city. The role will suit you if you are resourceful, innovative, and want to develop a new, exciting venture. Initially, the role will consist of 50% team leadership and 50% sauna hosting. Since this is a pilot project, where nothing is yet "set in stone," the role may evolve over time. This first year will be a period of testing the operations, turning ideas into reality, and developing roles, routines, and the facility into a truly wonderful meeting place. In this role, you will be responsible for leading and coaching the employed sauna hosts, i.e., the team that will be on-site, a key role in creating a welcoming atmosphere for guests. You will, among other things: • Coach the team and be responsible for training. • Work as a sauna host. • Manage scheduling and ensure staffing on-site. • Conduct surveys, citizen feedback, and weekly follow-ups. • Follow up and report on guest feedback, as well as develop and implement improvements based on analysis of results and feedback. • Serve as the subject matter expert for the booking and payment system, which includes system administration, vendor contact, and suggestions for system development. • Act as a point of contact with cleaning and maintenance service providers to ensure that the sauna facility is intact and clean. • Assist guests with bookings and inquiries. Your qualifications and experience For the position of team leader and sauna host, you must have: - At least a relevant completed upper secondary education - Several years of work experience in a leadership position within a service profession - Fluent Swedish and English, both spoken and written, as we will have both national and international guests It is advantageous if you also have: - Education and/or courses relevant to this role, such as in health or service - Work experience from the spa