Senior UX Strategist – 14225

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description: We are looking for a Senior UX Strategist to join our dynamic team. What you will work on: • Lead the development and execution of a cohesive, cross-channel customer experience strategy for app, web and logged-in services. • Map end-to-end customer journeys, identify friction points and translate insights into prioritized, insight-driven initiatives. • Define channel strategy, content structure, login flows and AI-enabled customer encounter solutions to create recognition and coherence across services. • Drive strategic decisions that balance business goals, technical dependencies and customer value; produce roadmaps, business cases and measurable KPIs. • Collaborate closely with UX designers, product owners, architects, marketing and engineering to turn strategy into implementable solutions. • Facilitate workshops, stakeholder alignment and governance to secure buy-in and coordinate delivery across complex, federated organizations. • Apply data-driven methods and AI/analytics to personalize experiences and continuously evaluate impact and ROI. • Champion ways of working that scale CX across the organization, including federated delivery models and SAFe/Agile frameworks. What you bring: • Several years of proven experience in customer experience, digital strategy or service design, preferably in large, complex organizations. • Demonstrated ability to lead strategic CX initiatives and drive change across multiple stakeholder groups. • Strong analytical capability to turn qualitative and quantitative insights into clear strategic choices and measurable initiatives. • Deep understanding of channel and platform logic (app/web/logged-in/open), CX platforms, CRM and sales support systems. • Practical experience with Cloud, headless architectures, API-driven platforms and applying AI/data analytics to CX problems. • Track record of mapping customer journeys, designing CX strategy and providing actionable guidance for both business and IT. • Experience working in agile environments and scaled frameworks (e.g., SAFe), with the ability to lead agile CX workstreams. • Ability to create structure in complex contexts, facilitate cross-functional collaboration, and communicate persuasively to all levels of the organization. • A user-centric mindset, commercial awareness and a focus on delivering measurable customer and business impact