Customer Success Manager

Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries. The position We are now looking for a Customer Success Manager to join our team and be part of shaping the future of the e-health market. You will be part of the Customer Delivery organization, report to the Head of Customer Success, and work in a team that is collaborative, supportive, and characterized by a proactive mindset and a culture of openness and shared responsibility. In this role, you will be the primary point of contact for your assigned customers, ensuring high customer satisfaction, managing operational maintenance and support, and helping them utilize our portfolio effectively. You will take full ownership of the customer relationship from a delivery perspective – from understanding contractual commitments and business needs to ensuring delivery accountability and managing revenue follow-up. A key part of the role is to be responsible for our customers Region Stockholm and Region Gotland, who will implement our EHR system Cosmic by 2029. You will have an important role in our long-term implementation project, giving you a unique opportunity to contribute to one of the largest transformation journeys in swedish healthcare. Your role will be crucial in creating customer value by developing and maintaining strong, productive, and profitable relationships, evolving them into long-term partnerships that drive mutual success. Your daily responsibilities will include: • Managing ongoing communication with customers, addressing operational needs, setting plans and gathering feedback. • Keeping up to date with what parts of the Cambio portfolio your customers use, as well as changes in our products that may affect them. • Identifying and following up on new business opportunities, including upselling and training needs. • Taking responsibility for customer invoicing and revenue tracking. • Collaborating closely with internal stakeholders such as Delivery, Sales, Product, and Tech to ensure successful deliveries. • Contributing to the continuous development of our operations, processes, and ways of working by sharing insights and actively participating in change initiatives. We offer: • A meaningful role in shaping the future of the e-health market. • A key strategic role within the Customer Delivery organization, where your contributions make a real difference. • The chance to be part of Cambio’s exciting journey ahead and to play a key role in building strong, lasting partnerships with our customers. • A learning culture that supports your professional development and growth. • A supportive and open team where collaboration and knowledge sharing are part of everyday work. About you To feel comfortable and thrive in this role, you are a communicative, collaborative, and driven person. You enjoy taking initiative and work proactively with your customers and are motivated by achieving results. You are persistent and resilient when facing challenges, and you have a strong ability to lead and navigate long-term, complex implementation project involving multiple stakeholders. You are curious and adaptable, and your customer-centric mindset helps you build long-term relationships. Cambio is a company with employees from many countries, with many cultural backgrounds and creeds. We think that you share our belief that this diversity is a key building block in creating successful teams. Our culture is described through the words “Trust”, “Care” and “Together” which permeateeverything we do. Requirements • Experience from a similar role, combined with solid experience working with healthcare or the public sector. • Proven track record of managing customer accounts, translating needs into customer value and growth, and building long-term, profitable customer relationships. • Experience in working with contract management, SLAs, KPIs, and revenue follow-up processes. • Strong multitasking and project management skills, with experience in delivery project leadership or system implementation regarded as a strong advantage. • Exceptional verbal and written communication skills in both Swedish and English. It's a bonus if you • Have experience from the e-health sector or similar industries. • Have worked with Cambio’s product and service portfolio. Additional information: Place of employment: Stockholm Scope: Full-time, hybrid work model (three days per week in-office Other:Regular travel to customer sites is required as part of the role. Form of employment: Permanent employment, 6 months trial period Additional Information: The role involves access to sensitive information, therefore a background check will be conducted on the final candidate. The recruitment process will include a personality test and a problem-solving test. We review applications and conduct interviews on a rolling basis, so we encourage you to apply as soon as possible via the link. We look forward to receiving your application!