About the workplace
VR SnabbtĂĄg is a modern train company that has been operating the Stockholm - Gothenburg route with our high-speed trains since 2015. We are a team that works together, and it is our employees' unique personalities that allow us to offer our travelers a unique service experience every day, where the journey is more than just the destination. Since our inception, we have established ourselves as the most punctual train operator on the Stockholm-Gothenburg route and have, since 2016, ranked first in the Swedish Quality Index measurement in the train company category, and this year we won for the entire passenger transport category.
We are part of VR Group, a Nordic transport group headquartered in Finland. VR is a Finnish company with extensive experience in the railway industry, from logistics and long-distance trains in Finland to contracted urban transport in both Finland and Sweden. VR SnabbtĂĄg represents the Swedish segment of long-distance train services, and we have offices in Gothenburg and Stockholm, both just a stone's throw from the central station.
Together for a more pleasant journey!
Job Responsibilities
We now need to strengthen our organization with an additional employee. The position is a temporary contract starting immediately and lasting until August, with the possibility of extension.
Are you curious about operations management or currently working in the transport sector? Are you motivated by the idea of being part of building the most beloved travel company through superior service experiences? Then we think you should come on board with us at VR SnabbtĂĄg!
The employment begins with approximately 4 weeks of training.
The Service & Operations Center (SOC) plays a central role in both traffic management, operational personnel management, and customer service.
Your role with us:
As a Service and Operations Manager, you will have significant and broad responsibilities and interact with many parties, especially during traffic disruptions. The role requires you to be both efficient and meticulous in your work and to have a humble attitude towards everyone with whom the service interacts.
Your main responsibilities will include:
• Traffic management including disruption handling, decisions on customer solutions, ordering replacement transport, and internal and external coordination
• Vehicle planning, vehicle management, and handling of fault reports
• Operational personnel management for the immediate days ahead
• Accident and deviation management
Working hours will vary between day, evening, night, and weekends. Your workplace will be in Stockholm. We anticipate that the position will start in December or January.
Qualifications
You who are applying to us:
To thrive in this role, you should be professional, self-driven, and flexible with good multitasking ability and stress resilience. You are a proactive person who quickly gains an overview of complex situations and can make both swift, thoughtful, and sometimes uncomfortable decisions. You have a strong safety mindset and some technical knowledge, as well as experience working with system support.
You are attracted to trying new working methods, being a challenger, and finding solutions. You are business-minded and clearly see how your decisions impact the economy and productivity. Since the position has a strong focus on service to employees and customers, it is of utmost importance that you are unpretentious, service-oriented, and willing to pitch in wherever needed.
Furthermore, you have:
• A high school diploma
• Good communication skills in Swedish and English, both spoken and written
• Experience working with Office (Excel, Word, and Outlook)
We consider it an advantage if you have experience from similar tasks with a focus on operational leadership and customer service, preferably from the railway or other transport sectors.
Other
We welcome everyone into the VR team, regardless of who they are or where they come from. It is the unique personalities of all employees that enable us to offer our travelers a unique service experience every day.
With us, you will be part of an environment with a high and positive pace of change, where you contribute to VR SnabbtĂĄg's continued journey. We offer you variation in your work content and good opportunities to influence your personal development and future within the company through your own initiatives. You will be part of a team with competent and friendly colleagues. In addition to wonderful colleagues, you will receive a fair salary with good conditions. You will also receive a pension plan, vacation, wellness allowance, travel discounts, etc. A really great perk is that we offer all employees two extra days off each year when they choose the train over flying for longer journeys.
We are curious about you, so please submit your application as soon as possible via the link. We do not use cover letters in our process.
Instead, we would like you to attach your CV and answer our selection questions. The questions help us understand who you are in a fair way. The next steps in the process will be to conduct our mandatory selection tests, followed by interviews, health checks, background checks, and reference checks.
If you have any questions, please contact
[email protected]
We work with ongoing selection, which means that the position may be