Join DHL's Customer Service Team!
Are you calm, enjoy helping others, and believe that great service is a given? Then we might be looking for you to join our customer service team at DHL in January.
At DHL Frontline, around 90 dedicated employees work today – many of different ages and backgrounds. Collaboration, community, and the willingness to develop at your own pace are key. Whether you have extensive work experience or want to try something new, your attitude is what matters most.
About the Position
As a customer service representative, you are a crucial contact for both individuals and businesses with questions about their shipments. You'll respond via phone, email, and chat – always aiming to provide a pleasant and clear interaction.
You'll receive a thorough introduction and start with one area at a time, allowing you to become comfortable in your role. We progress step by step, supported by experienced colleagues and present managers.
At DHL, you'll become part of a well-known, international company that focuses on long-term success, job satisfaction, and personal development. We work together, help each other when needed, and make sure to celebrate our achievements.
Primary Responsibilities
As a customer service representative, your task is to provide support and answer questions from individuals and businesses sending or receiving packages. You'll communicate via phone, email, and chat – with your ability to listen, solve problems, and create reassurance being the most important skills.
You'll receive a proper introduction when you start and learn one area at a time. This gives you time to settle into the work and grow in your role at your own pace. Colleagues and managers are always nearby to support you along the way.
At DHL, you'll become part of a large, international company that truly values both community and personal development. We help each other, lift each other up – and never forget to celebrate our successes together.
Who Are You?
We're looking for someone who:
- Has a high school education.
- Preferably has experience in service, customer contact, or administration.
- Enjoys collaboration, is detail-oriented, and has a solution-focused approach.
- Is comfortable with computers – even if you're not a technician.
- Speaks and writes fluent Swedish and has good English skills.
About the Company
DHL is part of Deutsche Post DHL Group, present in 220 countries with 570,000 employees. DHL in Sweden has approximately 4,000 employees and 65 offices, terminals, and stations. DHL is a company that sees its employees' development and potential – they dare to invest in their staff! Certified as a Top Employer, they offer the best work environment for professional and personal growth. Environment and sustainability are important to DHL, constantly striving to stay ahead, which is recognized and yields results. They have been named industry winners by Sustainable Brand Index B2B for three consecutive years!
Want to join us? Welcome to apply! Selection and interviews are conducted continuously, and the position may be filled before the application deadline. Start date is January 2026.
For questions, please contact:
Jakob Vilhelmsson
[email protected]
+46 73-201 46 81