About this role
Scandic no 25, or "25:an" as we are commonly called, is located right by Gothenburg Central Station with excellent transport links. The hotel has a personal and cozy atmosphere rather than being large and grand. This personal touch is also reflected in the camaraderie among our staff – we have a strong sense of community and help each other whenever we can.
For employees who wish to influence their situation, there are many pathways available, both within the hotel and to other hotels. We are committed to providing our employees with opportunities for development, which also leads to fantastic service and, consequently, highly satisfied guests.
As the Front Office Manager, you will be responsible for creating first-class guest experiences – from the first impression to departure.
You will have overall responsibility for our Front Office, where you and your team ensure that every guest is met with world-class service – from check-in to check-out. The guest is always the focus, and you actively work to create a warm, welcoming, and professional atmosphere.
You will also be responsible, together with the Hotel Manager, for our breakfast department, ensuring that the breakfast experience maintains the highest quality – both in terms of service and offerings. Together with your team, you will create a start to the day that exceeds guests' expectations, every day.
As Front Office Manager, you will lead and develop both the operations and the staff based on the company's strategy, goals, and local conditions. You are passionate about service, and through engaging and present leadership, you inspire and motivate your colleagues to deliver memorable experiences for our guests.
You are a vital part of the daily operations and are responsible for planning and staffing the departments according to the needs of the business. You are also part of the hotel's management team, where you share a collective responsibility for the hotel's overall performance and development.
Who are you?
You are a confident and engaging leader who thrives in a dynamic environment. You see opportunities in change, are flexible, and easily build relationships with both guests and staff. You have a clear holistic perspective, are present in your leadership, and understand the importance of being there – regardless of the day of the week or time of day.
You believe in the power of collaboration, are communicative, and provide regular feedback to develop both individuals and teams. You plan and prioritize effectively, working purposefully towards both short-term and long-term goals.
As a manager with us, you live by our leadership compass – Inspire, Collaborate, Build Trust, and Empower – and act as a role model by embodying our values in everyday life.
We are looking for someone with experience leading teams in similar roles within the service industry. You have relevant education, strong administrative skills, and experience in financial planning and follow-up. You are also comfortable with various systems and have excellent proficiency in both Swedish and English, spoken and written.
Do you want to help create world-class guest experiences with us? We look forward to your application!
Information about the position:
The position is a full-time temporary employment.
We only accept applications through our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we encourage you to apply as soon as possible. In this recruitment, we will use personality tests as part of the selection process.
Bring your experiences, your commitment, and your way of thinking to us – and contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic!
We go further when diversity is embraced. With us, you will have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us – contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic.
Do you share our values?
BE A PRO BE YOU BE CARING BE BOLD