Frösunda Personal Assistance AB has had assistance offices in Sundsvall for many years and operates a secure service for both customers and assistants.
We are now seeking a reliable person to join our team of customer and staff responsible operations managers working at our assistance office on Fredsgatan. This is a permanent position with a 6-month probationary period.
As a customer and staff responsible/operations manager in personal assistance, you will work to enable our customers, who have various types of disabilities, to live the life they want with the help of their personal assistants. You will maintain close contact with your customers and sometimes their relatives to ensure you know exactly what their expectations are of Frösunda. You will lead and manage the personal assistants in their work and strive to provide them with good service so that both customers and employees feel secure.
In your role as operations manager, you will recruit new assistants, staff daily sick shifts and longer absences. Another part of your daily work involves meeting with customers/relatives and assistants, creating schedules, approving payroll, maintaining social documentation, guiding groups, and having budget responsibility for your results unit. Standard managerial tasks such as employee and salary discussions, as well as rehabilitation responsibilities, are also included.
For us, it is important that you are passionate about quickly identifying signals from customers and employees and acting on them. You have a high service orientation and can handle a high-stress level. You will have support from your management colleagues, regional manager, and various support functions within the company. If you are willing to learn to manage the work as an operations manager, you will be offered an enjoyable and stimulating job in one of the industry's largest companies.
We offer you a varied and meaningful work environment where employees are encouraged to make wise independent decisions. As a newly hired manager, you will receive comprehensive onboarding with training and support over an extended period to ensure you have the conditions to succeed in your professional role.
We believe you are hungry, quick-thinking, positive, and enjoy taking personal responsibility. We work with Speed, Clarity, and Humility. You are a communicative and trust-building person. You learn quickly, can handle various data systems, are structured, and appreciate work variation. You are a good listener in your internal and external contacts.
Perhaps you have experience in the industry, or you currently work in care and want to take the next step in your career? Education is not a requirement, and if you have other experiences you believe may be applicable, that is also interesting. Of course, being a social worker or having a background in personnel and work life is meritorious but not mandatory.
About Frösunda Personal Assistance:
Frösunda is one of the country's leading assistance providers with over 25 years of experience. This makes us a secure company for you as an employee and for our customers and their relatives. We are a responsible employer who takes comprehensive responsibility for assistance around the clock. Thanks to local offices throughout Sweden combined with central support functions, we are always here for you and your customers. As an employee with us, you will get varied work and opportunities for development. Here, you make a difference - every day.
Employment Type: Permanent
Scope: Full-time
Driver's license required, some regional travel occurs
Start Date: By agreement
We apply individual salary setting and have collective agreements and offer wellness benefits. Interviews will be conducted continuously, and the position may be filled before the application deadline. Great importance will be placed on personal suitability.
For questions, contact Jakob Johansson, Regional Manager,
[email protected]
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