UX/CX Strategist

UX/CX Strategy Specialist Role Description The mission is to define and drive a cohesive customer experience across app, web, and other touchpoints. You will take a holistic approach to the customer journey, translate insights and business objectives into strategic choices, and lead prioritized initiatives that ensure a consistent, data-driven, and value-creating experience. Responsibilities • Map and optimize end-to-end customer journeys, identify friction points, and define target vision. • Formulate channel strategy and guidelines for app, web, logged-in/open platforms. • Ensure recognition and context consistency across channels, content structure, and login flows. • Use customer data and research to develop hypotheses, priorities, and KPIs. • Drive initiatives around AI in customer interactions and personalization in digital channels. • Collaborate closely with UX designers, product owners, architects, business development, and marketing. • Facilitation, decision-making support, and roadmaps in scaled agile environments. Requirements • Several years of experience in CX/UX strategy, digital strategy, or service design. • Proven ability to lead cross-functionally and navigate multiple stakeholders in complex organizations. • Strong analytical skills and experience translating data and insights into strategy and priorities. • Experience with customer journey mapping, CX strategies, and guiding business and IT decisions related to customer experience. • Strong communication and facilitation skills between business, IT, and customer-facing operations. • Understanding of channel and platform logic: app, web, logged-in/open. • Experience with agile methodologies and scaled frameworks (e.g., SAFe) focusing on customer-centric development. Preferred Qualifications • Experience with federated business models and major digital transformations. • Familiarity with enhancing both customer and employee experiences in digital customer interactions. • Knowledge of CX platforms, CRM and sales support, business modeling, and process development. • Experience with Cloud, headless, and API-based solutions. • Practical application of AI and data analysis for insights-driven personalization. Start/Duration • Start: November 2025 • Duration: Until May 29, 2026 Location Stockholm (hybrid, 50% on-site) About Rasulson Consulting Rasulson Consulting is a specialized staffing and recruitment company in the IT sector. We collaborate with established tech companies and innovative startups to offer attractive career opportunities for those wanting to develop in digitalization and IT. Through our deep technical expertise and extensive network, we match the right consultant with the right assignment - quickly and accurately. With us, you'll receive personal advice, continuous feedback, and the opportunity to take the next step in your career.