About this role
Are you a trained nurse's assistant looking for a meaningful job where you can make a difference in every call? As an SOS Operator at SOS Alarm, you'll become a crucial link in helping people in emergency situations. If you thrive in a fast-paced environment, can handle stress, and have a strong sense of structure and responsibility, you might be the one we're looking for!
At SOS Alarm, we work towards a safer Sweden for everyone. We do this by helping people in emergency situations, managing alarms, coordinating work during accidents and crises, and actively monitoring events and trends at national and global levels. We do all this in collaboration with our customers and partners - 24 hours a day, 365 days a year. While many are familiar with our delivery of the national emergency number 112, we also offer a growing number of innovative services for both private and public markets. Here, you'll have the opportunity to grow, both professionally and personally, while contributing to something significant and important alongside fantastic colleagues.
Your Daily Life as an SOS Operator
"One of the most enjoyable things about this job is that no two days are alike". You will encounter all kinds of people, questions, and problems. Your primary task is to answer incoming calls from people in distress. As an SOS operator, your core mission is to respond to the emergency number 112, and you are the first contact for those seeking help before other resources are in place. If you are a nurse's assistant, your expertise may also be used in another function at the SOS center in combination with the core mission of the emergency number 112.
112 calls cover everything from acute medical cases, traffic accidents, and fires to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as police, rescue services, and ambulance. The work is often conducted at a high pace, with help-seekers always in focus. The work is carried out at the SOS center, where you sit in an open environment together with your colleagues.
Education
To ensure the right conditions for success as an SOS operator 112, the employment begins with comprehensive training at our training unit in Kista, combined with practical training at the center where you will have a supervisor.
We Offer You
• Invaluable learning in communicating with different types of people
• Engaged and supportive leaders and colleagues
• The chance to work in a socially important company where people are always at the center
• Great development opportunities within the company
• You will collaborate with Police, Rescue Services, ambulance, and other actors important to society
We Are Looking for Someone Who
Always wants to help the caller and handles the call from beginning to end. You appreciate clear guidelines, are confident and decisive - regardless of the call you handle. The role involves collaboration with colleagues and external actors, which requires good collaborative ability. You are a friendly and attentive person who finds it easy to talk to people. Furthermore, you are empathetic and professional, which means you collaborate and take responsibility in your professional role.
Since SOS Alarm's operations are conducted 24/7, as an SOS operator, you will have a round-the-clock service, which means working days/evenings/nights and weekends. Therefore, you cannot choose to only work days, evenings, or nights.
We Want You To
• Be a trained nurse's assistant
• Have very good Swedish language skills, both spoken and written
• Have good English language skills, especially spoken
• Have good computer skills and enjoy working in various and complex systems
• Have good simultaneous ability as the work requires handling multiple tasks at once
It is meritorious if you
• Have experience from healthcare
• Have experience from emergency services, alarm centers, or similar
• Have many years of experience in your role as a nurse's assistant
Our values of Professional & Empathetic as well as Responsible & Collaborative permeate the entire culture at SOS Alarm, and being able to relate to these is a prerequisite for enjoying working with us!
Does this sound interesting? Apply today!
The position starts in spring 2026. It is a full-time position. We apply a 6-month probationary period. We are curious about who you are and look forward to your application!
After submitting your application, you will undergo work psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement to remain a candidate in the recruitment process. Applications without completed test results will