About this role
The IT department of the Swedish Customs in Luleå is Northern Sweden's largest employer in IT, with approximately 300 employees. Here, you will work with the latest technology and participate in the development of several exciting operational areas. Together with colleagues who complement each other, you will solve new tasks every day and contribute to the Swedish Customs' socially important mission.
Do you want to help develop critical systems for the Swedish Customs? Our IT department in Luleå is looking for driven and responsible area delivery managers.
We are seeking candidates with several years of experience – apply and become one of our new team members!
**About the Position**
The role involves taking responsibility for planning, leading, supporting, and following up on the work of developing and managing the baseline scenarios, roadmaps, delivery plans, and development work that a specific delivery area is responsible for within the Swedish Customs' development portfolio.
The role also includes responsibility for:
• Ensuring that the delivery area has the right capacity and capability to meet needs in both the short and long term
• Preventing and eliminating any obstacles to achieving the desired work
• Visualizing the development area's capacity, capability, and forecasts
• Ensuring that the delivery area works efficiently and applies continuous improvement in its work
• Monitoring the budget
• Making forecasts and resource planning together with product owners and relevant departments
• Directing, leading, and coordinating work between delivery teams within the delivery area as needed
You will work closely with the delivery area management, as well as with management from other delivery areas and development areas.
We believe it is important that you are professional with agile leadership and good teamwork skills. Your leadership qualities will be highly valued. It is natural for you to plan, prioritize, complete tasks, and achieve results. You manage risks and challenges continuously and transparently. You are skilled in financial management and change management and can handle the needs of various stakeholders both internally at the Swedish Customs and externally.
**Who Are You?**
• You have an academic education in IT or equivalent experience that we deem relevant
• You have experience in leadership roles such as project manager, assignment leader, or requirements analyst
• You have experience with agile working methods
• You can express yourself well in both spoken and written Swedish and English
**Desirable Experience**
• Experience from IT operations within a government agency
• Experience with customs processes
We place great emphasis on personal suitability!
• You have a strong ability to engage, motivate, and lead others towards the area's goals and communicate clearly and effectively.
• As a person, you are a social team player driven by solving customer needs, with humility and respect as key personality traits.
• You are comfortable collaborating remotely and utilize all channels and tools for this, as your colleagues are located throughout Sweden.
• For you, the Swedish Customs' core values; Holistic View, Innovative Thinking, and Responsibility, are completely natural.
**We Offer You**
• A flexible workplace to facilitate work-life balance. A flexible workplace allows you to work both at the office in Luleå and from home, based on what suits your work, your delivery area, and you. However, we expect you to be in the office in Luleå at least one day a week.
• Development opportunities and skills enhancement through training and conferences.
• Wellness benefits and a wellness hour each week to promote health and well-being. The Swedish Customs also has an active sports club in Luleå that continuously organizes health-promoting activities.
• Good vacation and pension conditions.
A friendly workplace where we highly value well-being and culture. With us, you will deepen your knowledge in a coaching and supportive environment.
**Other Information**
Reference number: TV-2025-26375.
Location: Luleå.
The employment is a permanent position that may start with a 6-month probationary period.
Individual salary setting applies.
Start date: By agreement.
We have high demands for our employees' security and confidentiality awareness. Before a hiring decision is made, you will undergo a drug test and background check. Security clearance with a registry check according to the Security Protection Act will be conducted before employment, as the position is classified. The Swedish Customs is a total defense authority, and upon employment, you may be assigned a military position within the Swedish Customs.
The Swedish Customs values the qualities that contribute to the organization through a balanced gender distribution and ethnic diversity.
**For More Information and Application**
If you have questions about the position, you are welcome to call Kristoffer Mörtsell at 0920-25 96 88 or IdaMaria Harnesk at 0920-43 05 36. For questions about the recruitment process, you can call the Swedish Customs' HR support at 060-67 25 85. Union representatives are for OFR-P/TULL-KUST, Anders Nilsson at 0920-25 96 31, and for Saco-S, Eva Rutberg at