Traffic Office Seeks Service Coordinator

Stockholm – our capital city with millions of dreams, expectations, and ambitions. We work for everyone living here today and in the future. Now we're looking for you who want to think big, new, and differently with us – for the people of Stockholm. The Traffic Administration is responsible for managing and developing Stockholm's public spaces to make them safe, attractive, accessible, and sustainable. The mission encompasses everything from maintaining the existing urban environment to implementing strategic investment projects and planning for tomorrow's growing metropolis. To fulfill our mission, we have around 470 colleagues, primarily located in the recently renovated premises of the Technical Committee Building in Kungsholmen. Together, we ensure that Stockholm continues to be a city at the forefront of sustainable transportation solutions and vibrant environments, both today and in the future. Welcome to Us Service Center is a unit within the Business Support division with a broad responsibility for most of the Traffic Administration's support activities, such as HR, IT, security and preparedness, information management, committee administration, and feedback handling. The division's mission is to be a supportive operation that enables other departments to fulfill their assignments. The division has a total of approximately 75 employees. The Service Center handles and responds to Stockholm residents' comments and error reports concerning the city's outdoor environment. We also work with questions about permits and parking. The operation is open 24/7 and consists of service administrators and coordinators. The unit comprises over 20 permanent employees and several hourly employees. By 2025, Service Center will handle approximately 400,000 cases. Service Center is open 24/7 throughout the year, and part of your work hours will be outside normal office hours. The service administrator role involves being the Traffic Administration's contact point for Stockholm residents. You are responsible for receiving and managing cases related to the city's outdoor environment, which come in via both telephone and e-services like the city's "Tyck till" app. Our operations are daily influenced by global events, and we handle a variety of issues, from snow removal to relocating incorrectly parked cars and injured animals. Service Center employees play a crucial role in providing concrete service to Stockholm residents and creating trust and credibility for the City of Stockholm in an increasingly changing and uncertain world. We Offer - A secure workplace where we help and support each other in daily work and protect a good work environment - An exciting and educational assignment in a constantly developing city - An opportunity to contribute to Stockholm's development - A great community in a team that develops each other - Communication coaching - Wellness allowance and wellness hour - Possibility to work certain hours remotely - A comprehensive introductory training with a colleague as a personal mentor - A workplace in newly renovated premises in Kungsholmen, just a few minutes' walk from Central Station Your Competence and Experience We are looking for someone who has: - At least a theoretical high school education, preferably with a social science orientation - Work experience in similar customer service operations - Very good computer skills and experience working in various IT systems - Very good ability to express yourself verbally and in writing in Swedish - Good knowledge of English in speech and writing It is meritorious if you have: - Worked in a politically governed organization - Experience handling cases across different channels from a customer service perspective, especially by phone - Good local knowledge of Stockholm - Post-secondary education in urban development We place great importance on your personal qualities. You have a strong interest in service and are professional in your contact with both colleagues and Stockholm residents, always wanting to provide excellent treatment. You are positive about working across multiple communication channels and communicate in a simple and clear manner with a high service level and ease in creating contact with others. You are flexible, solution-focused, and stress-resistant. You take initiative to understand the assignment and have a desire to understand why the city works in a certain way, and can thus explain it in an understandable and simple manner to Stockholm residents. You are curious and interested in urban development and social issues. You are a team player who wants to contribute to good collaboration and the collective work environment. You thrive best in teams that support and help each other in daily work. Additional Information Service Center is staffed 24/7, year-round. This means your working hours will include both day and evening shifts. Weekend and holiday work is part of the role. Night work may occur by agreement. Work samples may be part of the recruitment process. Probationary employment may be applied. We are recruiting without a personal cover letter to strengthen focus on the competencies and experiences requested for this role. In assessing your application, we will only