Service Manager

Are you our new Service Manager? Do you want to help shape the future of the digital workplace? We are now looking for a Service Manager for Microsoft 365 and applications such as Teams, SharePoint, Outlook, and Copilot. Here, you will have the opportunity to influence how our employees collaborate and communicate – and create services that truly make a difference in everyday life. As a Service Manager, you will be part of a wonderful and skilled team. Your focus on Microsoft 365 and collaboration tools will make your days varied, with tasks ranging from driving improvements and projects to creating real value for the business and our users. Your days will be filled with meaningful tasks such as: - Managing service governance and lifecycle management - Monitoring key performance indicators, costs, budgets, and risks - Identifying business needs and improvement suggestions – and ensuring that the services create tangible value - Collaborating with other service managers, suppliers, and colleagues - Keeping up with developments in the industry and working on improvements - Initiating, driving, or participating in projects that develop the service area and its applications - Leading efforts with AI support, including Microsoft Copilot Are you the one we are looking for? You are communicative, proactive, and see the value in creating solutions that genuinely work. With a business-oriented mindset, service awareness, and a collaborative approach, you contribute to making everyday life simpler and more productive for all employees. Experience you bring and share with us: - Higher education in a relevant field or other experience that can be considered equivalent - Proficient in Swedish, both written and spoken - Strong expertise in Microsoft 365 - Several years of experience in IT operations, digital workplace, or related areas - Experience in managing and developing IT services Experience in establishing M365 governance and management is considered a merit. Want to know more? If you are interested in the position and would like more information, feel free to contact the recruiting manager, Linn Kindstedt, at 072-533 73 02. Union-related information can be obtained from Emmelie Linderoth, Unionen, at 013-30 86 12, Henrik Kruuse af Verchou, Akademikerföreningen, at 013-20 83 56, or Martin Eriksson, SEKO, at 013-20 83 06. The recruitment process is managed by Filippa Dahlgren, HR Specialist Recruitment, at 013-30 87 41. Welcome with your application! We work with ongoing selection, so please submit your application as soon as possible, but no later than November 26. The Tekniska Verken Group conducts community essential activities, and therefore, a security check may be applicable in certain recruitment processes. When this occurs, we always inform candidates. As an employee of Tekniska Verken, you are an important part of our vision – to build the world’s most resource-efficient region. To succeed, we must dare to think innovatively and develop new, smarter solutions. We are approximately 1,000 employees who thrive in a light-hearted corporate culture with a daily work life characterized by our core values: driven, positive, and trustworthy. Tekniska Verken is part of the everyday life of over 230,000 private and business customers, providing services that make life easier. We offer power grids, lighting, water, district heating, district cooling, waste management, broadband, biogas, efficient energy solutions, and electricity trading. Our vision is to build the world’s most resource-efficient region, and together with our customers, we are on the right path.