About this role
About the Role
We are seeking an experienced service designer for an assignment in the public sector. You will work in a creative and cross-functional team focused on improving user experience in digital services that impact people nationwide.
The assignment covers the entire design process – from needs analysis and concept development to user testing and implementation. You will contribute your expertise in both UX and service design, working closely with developers, product owners, and business specialists in an agile environment.
Work Tasks
- Visualize user flows, concepts, and design solutions
- Conduct needs analysis, user interviews, and data collection
- Create customer and user journeys and information design
- Plan and facilitate workshops, design sprints, and user tests
- Ensure solutions meet accessibility requirements (WCAG 2.1)
- Work according to agile methods such as Scrum, Kanban, or SAFe
Requirements Profile
To succeed in the role, we are looking for someone with:
- At least 4 years of service design experience (of which at least 2 years within the last 3 years)
- At least 3 years of experience with design tools like Figma or equivalent
- Experience working in agile environments (Scrum, Kanban, SAFe, or similar)
- Good knowledge of WCAG 2.1 and accessibility adaptation
- Very good ability to communicate in Swedish, both verbally and in writing
- Ability to lead design work and collaborate cross-functionally
Merits
- Experience in information design, information architecture, and external documentation publishing
- Experience supporting technical infrastructure and integration processes
- Previous work within government agencies or public sector
Practical Information
Location: Kalmar or Stockholm (up to 3 days remote per week)
Scope: 100%
Start Date: December 3, 2025
End Date: December 2, 2026 (possibility of 11-month extension)
Consultant Level: Level 3 (4+ years of experience)
Do not delay your application - selection will be ongoing.
Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company – quickly and efficiently. While our main focus is in Finance, Administration, HR, Marketing, and IT, we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries.
Despite being a relatively new player, we have already built trust with many of Sweden's largest companies and work both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us a natural partner for companies looking to stay ahead in their recruitment.