About this role
**About the Position**
Do you want to help develop services by creating as much customer value as possible for the users of the Swedish Armed Forces?
Do you strive for continuous improvements and drive new orders and additional orders towards completion?
Do you have your own drive, are accustomed to taking initiative and making decisions?
Are you clear in your communication with others?
If so, you are welcome to apply for the position of Service Manager at the Operations Unit within the Swedish Armed Forces' Telecommunications and Information Systems Command (FMTIS), located in Örebro or Arboga.
**Main Responsibilities**
As a Service Manager, you will work with a large number of services across all branches of the armed forces, where you will be responsible for the organization’s delivery and write agreements that define and describe the specific commitments. You will coordinate and ensure that the organization has the right conditions when new services are introduced or when changes to existing services occur.
You will belong to the Production Department, which is responsible for developing, describing, and following up on our processes with the goal of having functioning systems that meet the agreed requirements. You will be part of an engaged section consisting of service managers, managers, technical project coordinators, and production administrators who all work together within established processes. You will collaborate with different parts of our organization, such as clients, operations, service desk, and management.
Other recurring tasks include:
• Participating as a representative in preparation meetings
• Creating and maintaining agreements (SLA/OLA)
• Creating budgets for services in the production plan
• Continuously working on improving methods/routines for overall coordination of services and capabilities
• Being involved in ongoing work regarding operations and maintenance plans, and creating conditions for the needs in the plans to become reality
• Managing incoming tasks related to production/operations from the FMTIS staff to the FMTIS Operations Unit
• Providing input to clients for investment budgets regarding turnover or new procurement of materials in dialogue with management units
**We Offer You the Following**
The Swedish Armed Forces has a strong value foundation based on Openness, Results, and Responsibility. Our employees enjoy several benefits, including:
• Professional development based on the needs of the organization and your career goals.
• Three hours of training per week during working hours, at our own training facilities or where we have agreements.
• A good balance between work and leisure with flexible working hours and 28 - 35 vacation days depending on your age.
• Salary supplements during parental leave and VAB (care of sick child).
• You will be part of a section that thrives on continuous development and a fast pace, as the Swedish Armed Forces and our Command undergo significant growth.
**Qualifications:**
• Post-secondary education with a focus on IT/data or equivalent knowledge assessed as comparable by the employer
• Good experience working with Excel and MS Office
• Experience in delivery responsibility and collaboration with suppliers and internal clients
• Driver's license *B* (manual transmission)
**Personal Attributes:**
We are looking for someone who wants to work in teams and functions where you have a strong personal drive to move forward together with our clients. You have a forward-leaning attitude, being curious and ambitious. You are structured with a good ability to independently organize your work in our systems and applications. You have the ability to make decisions and act under pressure.
We see that you have an outgoing and social profile as you will have close contact with our clients and colleagues internally, where your relationship-building is a success factor.
Your commitment to delivering results and creating value with our services within the command is crucial.
You have a desire to see opportunities and contribute to a positive development of the organization, as well as a very good ability to communicate verbally and in writing.
Great emphasis will be placed on personal suitability.
**Meritorious:**
• Several years of experience working with IT systems and their components within a larger organization or authority
• Experience working in public operations or larger companies
• Familiarity with the Swedish Armed Forces' operational management systems, financial functions, and maintenance organization
• Project management training
• Experience leading others without necessarily being a manager
**Other:**
Location: Örebro or Arboga. Periodic travel within the country may occur. It is convenient to commute from nearby locations by train/car.
In the Swedish Armed Forces, the position is referred to as Service Manager.
We are looking for one person for this role.
The position is a permanent full-time employment as a civilian employee, starting with a six-month probationary period for those who are not currently employed by the Swedish Armed Forces.
Start date is negotiable, with the target being the first quarter of 2026.
**Inquiries:**
If you would like to know more about the position, please contact the recruiting Section Chief Peter Carlbark at phone number 076–611