Telephone Operator, Temporary Position for Region Örebro County

Do you have a strong interest in service and customer interaction? Then this job could be just right for you. The Telephone Exchange is a department within the Shared Service Center in the Regionservice administration. The department manages all telephone exchanges within Region Örebro County, 24/7, throughout the year. The team consists of 30 employees geographically located at Örebro University Hospital, where we are currently seeking staff for temporary positions of up to 10 months. What unites us is our very high spirit of service. A warm reception and broad knowledge of Region Örebro County as a whole characterize our cheerful group. More information about the Telephone Exchange can be found on the Region Örebro County website. **Introduction and Setup** The position begins with an introductory training course lasting approximately 8 weeks. Working hours will vary, including days, evenings, and weekends, with about one weekend every three weeks. Within the Shared Service Center, there are departments including Service Center, Telephone Exchange, HR Administration, Financial Department, Regional Archives, and Registration, as well as Payroll and Pension Administration. The Shared Service Center offers you a professional workplace that is development-oriented and values smart and effective solutions. Our guiding principle is: digital first! Together, we are about 140 employees who enjoy collaborating both internally within the area and with our partners in the region. The extensive operations of Regionservice contribute to facilitating work for everyone within Region Örebro County. Our approximately 1,000 employees work with IT support and development, real estate, meals, logistics, cleaning services, medical technology, procurement, and administration. A positive approach, collaboration, and the opportunity for development are fundamental to us. Region Örebro County is one of the largest employers in the county and a significant growth engine in the region. We work for people's health, safety, and well-being and for the development of the county. Here you will find exciting and important jobs in areas such as healthcare, dental care, public transport, culture, and business development. Together, we create a better life. **Telephonist, Temporary Position at Region Örebro County** **Responsibilities** As a team member, you will work within a group, ensuring that the telephonist function operates optimally. Employees in the Telephone Exchange carry a significant amount of responsibility. Your responsibilities will include, among other tasks: - Receiving and forwarding calls to the correct unit/extension - Emergency alarm management – Receiving, forwarding, and documenting emergency alarms - Initiating, monitoring, and documenting emergency preparedness situations and extraordinary events within Region Örebro County - Conducting person searches - Providing general information to citizens and organizations - Offering information support during extraordinary events - Providing language interpreters during on-call hours **Additional Information** Welcome with your application! We have completed our selection method for this recruitment and therefore kindly decline any offers of advertising and recruitment assistance in connection with this advertisement. **Qualifications** You have at least a high school education and a strong interest in service and customer interaction. You have previous experience in a customer service role, preferably in a switchboard or phone support capacity. You are attentive, possess good empathetic skills, gain trust, and build strong relationships. You take significant responsibility and have a high capacity for multitasking. You have a keen interest in developing in your job and can handle varying paces. We place great emphasis on your social skills, personal attributes, collaboration abilities, and your capacity to work independently as well. You should be able to express yourself well in both spoken and written Swedish. **Application** The application should include a CV and a cover letter. Certificates, grades, diplomas, etc., should be provided at a possible interview. If you are currently or have previously been employed by Region Örebro County, we will obtain internal references from your current or former manager if you are under consideration for employment. Background checks from the Police Authority may occur in accordance with relevant legislation. We may assign emergency positions to our permanent employees and, in some cases, also to temporary employees. Read more about what it entails. Read more here If you would like to know more about what we offer you or what it is like to live and work in our county: https://www.regionorebrolan.se/vierbjuderdig Camilla Hallbäck, Department Manager 019-6026070 Katarina Persson, Coordinator 019-602 60 60 Union representatives: Isabell Karlsson, Vision 019-602 27 55