Telephone Operator for Region Örebro County

**Job Opportunity: Operator for Region Örebro County** Are you passionate about service and customer interaction? Then this job might be the perfect fit for you. The telephone exchange is a department within the Shared Service Center in the Administration of Regionservice. The department operates all telephone exchanges in Region Örebro County, 24/7, throughout the year. Our team consists of 30 employees, based primarily at Örebro University Hospital, and we are currently seeking an employee for a permanent position. What unites us is our very high service spirit. A warm welcome and a broad knowledge of Region Örebro County as a whole characterize our cheerful team. More information about the Telephone Exchange can be found on Region Örebro County's website. **Introduction and Setup** The position begins with an introductory training program lasting approximately 8 weeks. Working hours are varied, including day, evening, and weekend shifts, approximately one weekend every three weeks. Within the Shared Service Center, there are departments including Service Center, Telephone Exchange, HR Administration, Finance Department, Regional Archive, and Registration, as well as Payroll and Pension Administration. The Shared Service Center offers you a professional workplace that is development-oriented and values smart, efficient solutions. Our guiding principle is: digital first! Together, we are about 140 employees who enjoy collaborating internally within the area and with our partners in the region. The wide-ranging operations of Regionservice contribute to facilitating work for everyone in Region Örebro County. Our approximately 1,000 employees work with IT support and development, real estate, meal services, logistics and cleaning services, medical technology, procurement, and administration. A positive attitude, collaboration, and opportunities for development are fundamental to us. Region Örebro County is one of the largest employers in the region and a vital growth engine. We work for people's health, safety, and well-being, as well as for regional development. With us, you will find exciting and important jobs within healthcare, dental care, public transport, culture, and business development. Together, we create a better life. **Duties** As a member of the team, you will work collaboratively with your colleagues to ensure that the operator function operates optimally. Employees in the Telephone Exchange carry a high level of responsibility. Your duties will include, among others: - Receiving and forwarding calls to the correct unit/extension - Handling emergency alarms - Receiving, relaying, and documenting emergency alerts - Initiating, monitoring, and documenting emergency situations and extraordinary events within Region Örebro County - Performing person searches - Providing general information to citizens and operations - Delivering information support during extraordinary events - Arranging for language interpreters during on-call hours **Additional Information** We welcome your application! We have made our choices for this recruitment, and we kindly ask for no offers of advertising or recruitment assistance in connection with this announcement. **Qualifications** You have at least a high school education and a strong interest in service and customer interaction. Previous experience in a customer service role, preferably from a switchboard or telephone support, is essential. You are attentive, have good empathic abilities, inspire trust, and build strong relationships. You take significant responsibility and possess a high capacity for multitasking. You have a strong desire to develop in your job and can handle shifts in pace. We place great importance on your social skills and personal qualities, your ability to collaborate, and your capability to work independently. You should be able to express yourself well in both written and spoken Swedish. **Start Date:** As soon as possible, as agreed. **Application** Your application should include a CV and a cover letter. Certificates, transcripts, diplomas, etc., should be provided at a potential interview. If you are currently or have previously been employed by Region Örebro County, we will obtain internal references from your current or previous manager if you are considered for employment. A background check from the Police Authority may be conducted according to current legislation. We may assign our permanent employees to military service and, in some cases, also temporary employees. Read more about what this entails. **Contact Information:** Camilla Hallbäck, Department Manager 019-6026070 Katarina Persson, Coordinator 019-6026060 Union Representatives: Isabell Karlsson, Vision 019-6022755