Telephone Operator Wanted for Mama Mia Skåne located in Helsingborg

Do you want to become a part of our team and be the one who often has the first meeting with our patients? Are you passionate about providing quality service in a fast-paced environment? Then this is the position for you. Together with your colleagues, you will be responsible for incoming phone calls and digital contacts from those wishing to visit our Midwifery Clinics, Child Health Centers, and Ultrasound Clinics throughout Skåne. Mama Mia is committed to welcoming all patients and families to us, including being at the forefront of issues concerning LGBTQI+. **Job Responsibilities:** We work on behalf of Region Skåne and offer both physical and digital visits. As a receptionist with us, you are often the first point of contact for our patients at Mama Mia. You will be responsible for incoming phone calls, managing our app Mama Mia Hemma regarding administrative inquiries, and assisting with administrative tasks at the clinic to some extent. The work primarily involves working at a computer. The hours are daytime, Monday to Friday, with some late afternoon shifts possible. Your workplace will be Mama Mia Väla in Helsingborg, where you and your colleagues will be responsible for all our Mama Mia clinics in Skåne. **Qualifications:** You need to have good computer skills. It should be second nature for you to treat everyone with respect, kindness, and to uphold the equal value of all individuals. Flexibility, structure, and attentiveness are qualities we highly value in this position. At times, the job involves many calls that need to be answered quickly, as well as quieter moments. You must be able to work efficiently and handle longer periods of phone work when the workload demands it. Proficiency in both Swedish and English is required. We prefer candidates with prior service experience and telephone skills. An interest in child and women's health is essential. **We Offer You:** A workplace where you will be met by engaged colleagues with a strong sense of teamwork. Our view of our work is that we collaborate with all competencies where everyone is equally important. We see it as a given that you want to contribute to a joyful work environment. Our core values are Empathetic, Engaged, and Competent, which permeate our entire operation. **Employment and Application:** We are looking for someone who desires a permanent full-time position (100%). Start date: February 1 or by agreement. Mama Mia has a collective agreement. Welcome with your application! Applications are accepted on an ongoing basis, and if the right candidate is found during the application period, the advertisement may be closed early. We encourage you to include both a cover letter explaining why we should choose you and your CV. If you have any questions regarding the position, please feel free to contact Operations Manager Malin Håkansson. We are committed to ensuring that all skills in the labor market are utilized. We welcome all applicants and strive for diversity. https://mamamia.se Mama Mia has several clinics in Skåne, including Child Health Centers, Midwifery Clinics, and Ultrasound Clinics. We work closely with our colleagues at other Mama Mia clinics in Skåne and offer training and continuing education days together. Mama Mia is part of Prima Vård, a Swedish healthcare company operating in primary care, women's and children's health, mental health, and occupational health. Nordstjernan is the main owner with the stated ambition to build a high-quality player in Swedish healthcare. Prima Vård currently has approximately 75 healthcare units in Sweden. Our core values, Empathetic, Engaged, and Competent, describe us as a company, our staff, how we meet our customers, each other, and our environment.