Are you a solution-oriented and service-minded individual with a technical interest who wants to make a difference for customers every day? At Lundaman Instrument AB, you will become an important part of the team, providing quick and personalized technical support, guiding customers step by step to solutions, and contributing to the smooth operation of the business. We welcome your application!
About the Position
This position is a direct recruitment, which means that the recruitment process is conducted through Bravura, and you will be employed directly by Lundaman Instrument AB.
About the Company
Lundaman Instrument is one of Sweden's leading suppliers of weighing systems for wheel loaders and forklifts. For over 30 years, they have provided the market with reliable, user-friendly products, focusing on precision, simplicity, and top-notch service.
With their total concept – sales, consulting, installation, training, service, customization, updates, and further development of products and software – Lundaman is a complete full-service provider. The company has always placed the user at the center of product development. From offering a simpler weighing system, Lundaman has grown to deliver a complete solution today, incorporating both hardware and software that work together to provide users with maximum functionality and operational reliability. Lundaman's products are developed and produced in Sweden, ensuring quality, rapid support, and short decision-making processes.
Responsibilities
In the role of technical support at Lundaman, you will be a vital part of the team and a well-appreciated contact for the company’s customers. The main part of your daily work consists of providing quick, professional, and personalized telephone support, where you receive calls, troubleshoot technical issues, and guide customers step by step to solutions. You will also diligently follow up on cases to ensure that each customer feels seen, secure, and well taken care of.
The job also includes technical and administrative tasks, such as preparing assembly parts, manufacturing cables, programming printers, documenting in the CRM system, and managing inventory and material flows. Once you have settled into the role, there is also the opportunity to participate in fieldwork, providing variety, practical experience, and the chance to further develop your skills.
• Provide technical support via phone, troubleshoot issues, and guide customers to solutions
• Follow up on cases and ensure that each customer feels secure and well taken care of
• Perform technical and administrative tasks, such as assembly, cable manufacturing, programming, documentation, and inventory management
• Participate in fieldwork as needed for practical experience and skills development
Education, Experience, and Personal Qualities
• Experience in customer support or another equivalent service-oriented role; technical support experience is a merit
• Strong technical interest
• Good computer and system proficiency
• Proficient in Swedish, both verbally and in writing
• Valid B driver's license is an advantage
To thrive in the role of technical support at Lundaman, it is important that you are attentive and skilled at handling people. You have the ability to methodically guide customers through problems, ensuring they feel seen and cared for. You take responsibility for following up on cases and do not leave anything half-finished; customer satisfaction is always the priority.
Furthermore, we see that you are communicative, solution-oriented, and technically interested, with a desire to understand systems and products. At the same time, you are structured and organized, allowing you to work independently, keep workflows in order, and contribute to the smooth operation of the business. This role suits you if you enjoy combining customer contact with practical technical work and want to make a difference every day by providing Lundaman's customers with a positive experience.
Other Information
Start: Immediately, considering notice period
Location: Malmö
Salary: Fixed monthly salary
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selections, which means that we will remove the advertisement once sufficient candidates have applied. If you are a suitable candidate for the position, we will contact you for an initial telephone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.
Do you have any questions? Feel free to reach out!
[email protected]
010-171 47 10
We recommend that you submit your application promptly as we are conducting rolling selections.
We look forward to your application!