We are looking for someone who wants to take the next step in their career! With a passion for customer service and technology, you will be a key player in delivering a world-class customer experience and building long-term customer relationships!
About the position
As a technical customer service representative, your role is crucial for positive customer experiences and successful service. You will handle incoming calls, emails, and chats, helping customers with engaged service and technical expertise while creating well-tailored solutions for their needs.
You will:
• Respond to incoming customer calls and address customer needs with professionalism and commitment
• Work administratively in various systems with tasks such as emails, chats, and case management
• Offer customized solutions to build valuable and long-term customer relationships
• Work towards set goals while receiving ongoing support and feedback from your manager
Our offer
• Salary according to collective agreements via Unionen and Almega.
• Two weeks of paid training along with continuous coaching and education in your role.
• Great opportunities for career development within the company.
• Wellness allowance
• A modern office in a stimulating and active work environment with team activities and fun events to promote a good community!
We are looking for someone who
• Has an interest in customer service and technology, and is driven to develop in these areas
• Wants to take ownership of cases and solve complex problems smoothly
• Is focused on success - a driven and engaged star looking to elevate their technical skills!
• Enjoys collaborating to achieve both shared and individual goals.
• Is punctual and meticulous in their work and has an eye for quality.
Previous experience in service or support is advantageous but not a requirement - we provide you with the tools to succeed!
Requirements for the position
• Fluent in Swedish, both spoken and written
• Good command of English
• Proficient with computers
• Completed secondary education
Employment form and start date
• Start: By agreement - we are flexible with the start date.
• Employment form: Initially, we offer a temporary position with good opportunities for permanent employment for the right person.
• Working hours: Our operations run around the clock - providing good opportunities for flexible working hours that suit you and the business.
Are you ready for the next step in your career? Don’t hesitate - Submit your application today! We look forward to hearing from you!
About Responda Group
Responda was founded in 1992 and has since its inception aimed to become Sweden's best response and customer service! You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered in a timely manner, with a high degree of service, quality, and efficiency.