Technical customer support till Telenor Connexion!

Telenor Connexion is a pioneer in the IoT/M2M market, industry-leading in the field with world-renowned corporate giants demanding their products and top-tier service. Do you have previous experience in support and want to continue your career in the industry? Then you might be exactly who we're looking for! ABOUT THE POSITION In the role of IoT Support Specialist in telecommunications, you will be responsible for delivering top-class service to Telenor Connexion's corporate customers by proactively identifying problems, troubleshooting to find root causes, and developing the best solutions. Customers use Telenor's services as the foundation for building their IoT products, with a strong emphasis on stability and functionality. The team works in shifts to staff telecommunications support that is open 24/7. The role thus involves a rotating shift schedule, including day, evening, night, and weekend shifts. Broadly, the schedule consists of an 8-week rotation, with 4 weeks of normal daytime Monday to Friday, one week on call, and four weeks used to work three shift rotations. One rotation is Morning, Morning, Afternoon, Afternoon, Night, Night, followed by 3 days off. All work is performed at Telenor Connexion's office in Karlskrona. If you progress far in the process, the customer will conduct a background check including criminal record, security assessment, and health screening. We Offer - An opportunity to enter an international company with enormous development potential. If you show initiative here, there are good opportunities for long-term employment. All of our previous consultants have been hired permanently. - A comprehensive introduction process where you will gain clear insight into the company and your role. - A dedicated consultant manager who will guide you in your development throughout the entire employment process. RESPONSIBILITIES * 24/7 Technical Customer Support * Monitoring of core and international traffic * Customer contact with technical troubleshooting * Incident management, Problem management, Change management * Reporting and follow-up of relevant KPIs * Documentation of routines and processes WE ARE LOOKING FOR YOU WHO - Have a genuine interest in technology and are energized by helping others with your expertise - Have experience in service or customer support, preferably in IT - Are fluent in English and Swedish, both spoken and written - Can be on-site within one hour during on-call shifts It is meritorious if you have - Work experience in a similar role within telecommunications, IT, and troubleshooting - Experience with IoT (Internet of Things) - Experience with APIs and SQL - Understanding of network protocols such as TCP/IP, DNS, DHCP, and routing principles To succeed in the role, you have the following personal qualities: - Helpful - Organized - Responsible - Intellectually curious Our Recruitment Process This recruitment process is managed by Academic Work, and our client's wish is that all questions regarding the position be sent to Academic Work. We apply continuous selection and will remove the advertisement when sufficient candidates have reached the final stage of the recruitment process. A CV is requested when applying. We do not use cover letters as a selection method and therefore do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process. COMPANY INFORMATION Telenor is a fast-moving, innovative, and globally growing company that connects the world through groundbreaking IoT solutions. Telenor is a flat and people-centered organization with committed colleagues globally.