ISS is one of the world's largest service companies, and we are soon celebrating 80 years in Sweden! With over 6,500 employees across the country, from north to south, we deliver services that make a difference. We offer our clients everything from cleaning to technical services, food, and workplace services. We create workplaces where people thrive, businesses grow, and sustainability is a given – socially, environmentally, and economically. Our employees are the heart of what we do – and crucial for our clients to feel secure, seen – and for their workplaces to flourish.
We are now recruiting Team Leaders for ISS Direct and the Gothenburg/Halland region.
As we are experiencing significant growth, we at ISS Direct and the Gothenburg/Halland region are looking for positive Team Leaders who are passionate about service. Do you want to help create the conditions for a team that delivers world-class service? If so, we encourage you to apply for our Team Leader position at ISS!
About the role
As a Team Leader, you will work closely with your clients and employees. You will handle customer feedback and requests while actively working on upselling, quality follow-up, and quality control. You will have daily contact with employees, as you play an important role in onboarding new staff and continuously ensuring that the correct cleaning methods are used. Other responsibilities include reporting absences, planning substitutes, and managing materials. You will also perform practical service work, such as cleaning as a substitute at our clients' locations. The position includes at least 50% practical cleaning, meaning you will be cleaning at our clients' sites.
This is a full-time permanent position with an initial 6-month probationary period. The location is Gothenburg, Mölndal.
We offer
You will work closely with competent colleagues from whom you will gain significant value, as we prioritize helping and developing one another. ISS's size and broad service offerings contribute to excellent development opportunities. Our focus is on taking care of and developing our employees because we believe that "People make places." ISS offers various training programs and talent initiatives – all designed to engage and develop you at work.
We highly value diversity and inclusion. At ISS, all individuals are equally valued and have the same rights and opportunities. Our employees reflect the diversity of society, which is both a competitive advantage and an asset in our long-term sustainable efforts. Our inclusive corporate culture empowers our employees, makes us more creative and productive, and creates a more attractive workplace.
ISS's values, which are fundamental to how we operate, are quality, responsibility, honesty, entrepreneurship, and community. Therefore, it is important that you resonate with a working style and approach that aligns with these values.
Who are we looking for?
We are looking for someone with strong leadership and collaboration skills, who is outgoing and easily builds good relationships with both clients and employees. You enjoy being the "spider in the web" and creating favorable conditions for your team to succeed in your mission. You thrive in the role of corporate representative and share ISS's desire to deliver world-class service.
We see it as a significant advantage if you have industry experience or experience from similar service roles. You should have a high school education or equivalent professional experience. It is also important that you are proficient in Swedish, both spoken and written, and that you are an experienced computer user.
A B driver's license is a requirement.
Your application
We hope we have piqued your interest! We have an ongoing recruitment process and wish to hire as soon as possible. Therefore, any positions may be filled before the application deadline has passed. In your application, please attach your CV and cover letter. Please note! We do not accept applications via email or mail, only through registration in our recruitment system. Applications sent via email or mail will be discarded without being processed.
We recruit based on competence, which means the process may include tests, interviews, and references. Background checks and security clearances may be conducted based on client needs. For any questions about the process, please contact
[email protected].
We warmly welcome your application!