Team Manager for our Service Center in Solna
Our business is growing, and we now need to strengthen the team with a Team Manager in Solna. In this role, you will be a key person in daily operations, leading, coaching, and participating in production when needed.
We are now seeking a Team Manager in Solna who wants to contribute to both results and a strong team culture, where you'll have the opportunity to lead an engaged team towards shared goals.
Workplace: Solna Strand
Working Hours: Monday - Friday 8 AM - 5 PM
Employment Type: Permanent full-time position with a six-month probationary period.
Salary: The starting salary for the team leader role is 27,000 SEK per month, with opportunities for salary progression over time.
As a Team Manager with us, you'll have the opportunity to combine operational leadership with strategic thinking. You'll be responsible for the team's performance, work environment, and development while ensuring efficient and high-quality service production for our customers.
In the Team Manager role, you will have overall responsibility for your team's results, development, and well-being. You'll lead the team according to our values and processes, focusing on coaching leadership, data-driven follow-up, and continuous improvement.
You will:
• Manage daily operations and resource planning within the team
• Monitor operational key performance indicators and work data-driven to improve results and processes
• Communicate goals, track performance, and provide continuous feedback
• Ensure the team delivers according to customer and business requirements
• Develop collaboration with customers and internally within the Service Center
• Create engagement, job satisfaction, and a culture where people grow
The position is located in Solna with office hours Monday–Friday.
As a team leader, you will be responsible for ensuring daily operations and creating a positive work environment where employees thrive and reach their full potential. Production work will be required to some extent.
We believe you will thrive in the role if you are a structured and committed person who enjoys a dynamic environment. You have the ability to create clarity, manage multiple tasks simultaneously, and motivate your team towards common goals.
We are looking for someone who:
• Has previous experience leading and coaching teams, preferably in a similar industry or area
• Is passionate about leadership, coaching, and developing people
• Is comfortable working data-driven and making decisions based on analysis
• Has experience from Service Center operations
• Communicates clearly, builds trust, and inspires others
• Can express themselves well in writing in Swedish and English. Additional languages are meritorious but not required
• Is flexible and adaptable to changing requirements and deadlines
We offer a dynamic and developmental work environment where you will have the opportunity to make a real difference. We believe in creating a positive workplace where collaboration and team spirit are valued.
If you feel you are the positive team player we are seeking and have the experience and skills to be a successful team leader with us, we look forward to receiving your application!
Additional Information
This is a permanent full-time position with a six-month probationary period. The position is based at Barona's office in Solna. Working hours are Monday - Friday 8 AM - 5 PM.
The starting salary for the team leader role is 27,000 SEK per month, with opportunities for salary progression over time.
Interviews will be conducted on an ongoing basis, and the position may be filled before the application deadline, so submit your application now! For questions about the position, please contact Elin Nilsson at
[email protected]
Warm welcome with your application!
Note that for this role, a background check against criminal records and payment remarks will be conducted for final candidates.
About Barona
Barona Contact Center offers you a stimulating and eventful work environment. Barona has collective agreements, occupational pension, and wellness allowance. You will work closely with your team leader and be offered continuous coaching and skills development. We are a close-knit group that enjoys working together and actively promotes an open and positive corporate culture.
Barona is an international group with offices in 10 countries. In Sweden, we are located in Stockholm, Gothenburg, Malmö, Falun, and Strömsund, and we deliver talent solutions across the country. With us, you become part of an organization that focuses on innovation, digitalization, and modern work methods – and always values its employees highly.