System Technician for Support Work

About the Job You are Gothenburg! We now need someone with experience in technical customer support who wants to work to ensure that the city's employees and managers get the most out of our new system support for document and case management. Within the Business Area of Communication, Management and Governance, the Case Management and Digital Preservation unit, we deliver services to the city's administrations and companies in information management. We provide support for document and case management, information reporting, and digital preservation. Secretaries, administrators, registrars, and archivists are key target groups for the unit. The unit employs system technicians, system managers, business developers, and project leaders. As a system technician, you will work with support for our customers, companies, and administrations in the City of Gothenburg. You will be part of our support team where your service-oriented approach and ability to collaborate effectively are crucial. You will have the opportunity to work with a variety of technical challenges and support our users in their daily work. The position involves actively listening to user needs and offering solutions. Your main tasks will include: - Providing technical support and troubleshooting in Ciceron DoÄ. - Analyzing user problems to identify and implement improvements. - Maintaining documentation related to support processes. - Working closely with other departments at Intraservice to ensure smooth operation and user experience. About You We are looking for someone with a high school education, preferably in IT. Additionally, you have higher education in IT or another post-secondary IT education, or equivalent extensive work experience. You have experience working in a large IT support organization structured according to ITIL. You also have experience working with servers, databases, and IT operations, as well as in support case management systems such as ServiceNow. You have a good ability to express yourself well verbally and in writing in Swedish. It is meritorious if you have experience working with document and case management systems such as Ciceron DoÄ, or similar understanding of complexity in a larger system. Experience, knowledge, and understanding of the public sector and regulations such as GDPR, confidentiality, public documents, and archival law are also meritorious. As a person, you are analytical and solution-oriented and enjoy helping others. You want to continue developing in support technology and have the opportunity to influence and contribute to our users' satisfaction with our service. You enjoy working in teams and have a natural ability to collaborate with both colleagues and customers. With your service-oriented attitude, you work to provide customers with the best possible support. To thrive in this role, we believe you have an analytical side that allows you to easily identify and solve problems. - You are service-minded and always ready to help. - You enjoy collaborations and value team efforts. - You are analytical and can quickly diagnose issues. If you recognize yourself in this and are ready to take on new challenges as a system technician, we look forward to hearing from you! About Us Intraservice delivers services and digital infrastructure that help employees and managers in the City of Gothenburg to work smart and efficiently. In this way, we make it easier to work in the city and create conditions for good service to Gothenburg residents. We play a central role in the city's digitization and automation, and our customers are all administrations and companies in Gothenburg. We are just over 700 employees working in central Gothenburg. We hope you want to become one of us! More information: http://www.goteborg.se/intraservice Other Information As an employee at Intraservice, you naturally share the City of Gothenburg's approach: we know our mission and who we are here for, we care, we work together, and we think innovatively. At Intraservice, you work in a knowledge organization that is constantly developing. We have a high degree of complexity and breadth, as well as many exciting assignments and roles. Much of what we do involves large volumes, where you contribute to societal benefit for the city's operations and ultimately for citizens. We work both in a function-based and trust-based manner, offer flexible working hours, and strive for a balance between work and private life. We offer several wellness benefits as well as other benefits. Our aim is to be an attractive employer both today and in the future! Some positions at Intraservice may be subject to war placement with general service obligation during heightened preparedness or war. As we have already decided on the recruitment channels we wish to use for this recruitment, we kindly but firmly request not to be contacted for additional offers of skills mediation, advertising, or recruitment