We make society function for people on the road, on tracks, in the air, and at sea.
That’s why we need the best expertise. Our mission is important and has significance in everyday life – both for individuals and businesses. Here, we take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future.
About the job
As a system administrator within ITSM, you will be responsible for managing, developing, and ensuring the quality of our ITSM tool – so that it effectively, securely, and sustainably supports the needs of the organization. The role combines technical system administration with leadership, where you will have the opportunity to drive improvements and support colleagues in their daily work.
You are important to us
Do you enjoy working collaboratively with others and want to develop in your professional role? With us, you can expect career development, a trusting relationship between management and employees, and a sustainable work life. We are a secure employer that cares about your health, offering time for wellness activities during work hours, flexible working hours, a generous number of vacation days, and days off around holidays.
You will
- be responsible for the configuration, maintenance, and further development of the Transport Agency's ITSM tool
- ensure that ITIL processes such as incident, problem, change, and request management function according to established routines
- lead and coach the team working with ITSM – including planning, prioritizing, and proposing professional development
- collaborate with the organization to understand needs and translate them into functionality in the system
- manage and oversee permissions and roles as well as information classification of the ITSM tool
- monitor and analyze usage, performance, and areas for improvement
- document system changes, process flows, and user support
- act as the point of contact for suppliers and internal stakeholders during upgrades, incidents, or change needs.
As a leader, you are expected to
- be a driving force in the team's development and work methodology
- create a positive atmosphere and structure within the team, even under high pressure
- plan and lead management meetings and contribute to the strategic development of ITSM support
- train and support users in the system's functions and best practices.
You must have
- experience in system administration within the ITSM field
- good knowledge of ITIL and its practical application
- experience with ITSM tools such as ServiceNow, Jira, or HaloITSM
- experience in team leadership or work management within IT or system administration
- the ability to work in a structured, independent, and solution-oriented manner
- good communication skills and experience documenting technical solutions.
It is advantageous if you also have
- strong technical skills – understanding of programming, integrations, server management, and client management
- basic competence in SQL, REST API, and PowerShell
- experience working in infrastructure and operations within the IT field
- experience working in large and complex organizations
- experience in security-sensitive operations
- knowledge of IT and information security.
We want you to be
- flexible – able to adapt to changing circumstances and see opportunities in changes
- collaborative – able to work well with others, relate to them in a responsive and smooth manner, listen, communicate, and resolve conflicts constructively
- self-driven – taking responsibility for your tasks, structuring your work independently, and driving your processes forward
- service-oriented – calm, attentive, and accommodating in your interactions, with the interest, willingness, and ability to help others, and striving to deliver solutions.
Great emphasis will be placed on personal suitability.
More information
The employment is permanent, located in Ă–rebro.
Start date according to agreement.
We normally apply a probationary period.
As an employee with us, there is an opportunity to work remotely up to three days a week. The needs of the organization and the nature of the tasks will determine whether and to what extent this is possible.
Employment with us may involve placement in a security class. A security screening with a background check according to the Security Protection Act (2018:585) may therefore be conducted. For some of our tasks in security class, Swedish citizenship is required.
If you have any questions, please contact section manager Jay Bradford at 010 – 495 34 62, mailto:
[email protected].
ST, Siv Nederman, and Saco-S, Benedict Johansson can be reached via our switchboard at 0771-503 503.
We do not wish to be contacted by advertisers and staffing companies.
Apply
Apply via our website and attach a complete CV along with a cover letter marked with reference number TSG 2025-11933.
We need your application by December 14, 2025.
If you have protected personal information, please submit your application by mail and contact the recruiting manager for information on how to proceed. In your application documents, you need to describe how you meet the requested qualifications and merits related