Are you ready to take the next step in IT support and become part of an engaged team working with modern systems and technical solutions? We are now seeking a Second Line / Helpdesk Consultant who is passionate about problem-solving, service, and quality. Work with Us
Thalamus is an expert in providing companies with comprehensive personnel and IT services in infrastructure. Here, we see individual potential and create opportunities for you to achieve your ambitions. Our aim is to foster well-being, provide space to grow, and help you succeed in your career.
We hope to reach those who want to build a career in IT and are looking for a role that suits you, whether as a versatile generalist or an area specialist. Here, you do the job while we provide certifications to help you reach your IT goals and create opportunities based on your will and objectives. With our collaborations, we have created clear paths for advancing your career. You will be offered certifications, training plans, and interesting assignments. Additionally, you'll have access to wellness benefits to keep you healthy and in good shape along the way.
Your New Position
As a second-line support, you will provide advanced technical support and troubleshooting to users within the organization via case management systems, phone, and remote control. You will handle cases escalated from first-line and be responsible for analyzing, solving, and documenting more complex problems in client, server, and cloud-based environments.
The work also includes:
• User administration and rights management
• Maintenance of systems and services within Microsoft 365 and other central platforms
• Improvement of routines, documentation, and processes within IT support
• Close collaboration with operations and system management
Your Background
To succeed in the role, we see that you have:
• At least 4 years of IT support experience, including some at second-line level
• Good knowledge of Microsoft 365 environments
• Experience in troubleshooting and client management
• Basic knowledge of server environments
• Experience with case management systems
• Fluent Swedish and English, both spoken and written
Meritorious:
• Microsoft 365 Admin Center, Exchange Admin Center, SharePoint Admin Center
• Entra ID / Azure AD
• MacOS
• DNS management
• Plesk hosting
• Dropbox
• IT Glue or equivalent documentation tools
• Work in environments with high demands for security, availability, and structure
You as a Person
We are Thalamus, which means that as an employee, you become an important asset and the face of our customers. We are therefore seeking individuals who are flexible, social, helpful, and pleasant, with a strong desire to develop.
You don't need to have an exact plan for the future, but you should have a wish to grow within IT infrastructure. We will be there to support and guide you on your journey.
Your Application
Interviews are conducted on an ongoing basis, so please send your application as soon as possible. For questions, contact
[email protected] or
[email protected]
We Offer You
We offer you an employer that constantly develops to be attractive, focusing on the employee and creating development opportunities.
This means, among other things, secure employment, collective agreement (TechSverige), fixed monthly salary, development opportunities, certification opportunities, wellness benefits, pension, insurance, etc.
Where community is an important part, which is why we organize after-work events, summer, and Christmas parties.
A workplace where your opinions matter and where we look forward to hearing how we can be a good employer going forward.
Your New Employer
Thalamus has existed for 20 years and is a consulting and recruitment company within IT & Technology. Within IT infrastructure, we have consulting operations, internal service desk, and IT innovation team.
We are a family-like company located in Alvik strand, with our primary focus on consulting services in Stockholm County.
Our core values are being fast and friendly, which you will notice in the recruitment process and if you start working with us. If we were to describe ourselves, it would be a happy, knowledge-driven team whose work is characterized by quality, innovation, and personal commitment. We hope you want to become one of us!