IT Support Technician

Are you driven by technology and service? Do you enjoy problem-solving and technical challenges? We are currently seeking an IT Support Technician who wants to become part of our consulting team. With us, you will have the opportunity to help organizations and employees solve their IT-related challenges! ABOUT THE ROLE As a support technician, you will be part of a team that assists our clients' employees in resolving IT-related issues. You will work on more advanced cases, which involve complex problems and troubleshooting to support the business. In this role, you will primarily handle cases within the Microsoft environment, applications, hardware, and networks. Depending on your background and experience, you will also have the opportunity to contribute on a broader scale. Your main responsibilities will include: • Troubleshooting software and hardware • Second-line IT support • Documentation For certain consulting assignments, there may be requirements for Swedish citizenship and/or approved security clearance according to applicable regulations. It is a requirement that you are fluent in both Swedish and English, in both spoken and written form. QUALIFICATIONS We are looking for someone with several years of experience in IT support, preferably from larger and/or complex organizations. You have excellent knowledge of Microsoft products and the commonly used systems within the Microsoft ecosystem. With your previous experience, you are accustomed to working independently, but you also have the ability to collaborate and support less experienced colleagues in the field. Experience in support work within public administration or government agencies is also an advantage. WHO ARE YOU? When working with troubleshooting and problem-solving, we value your systematic and methodical approach in helping and/or guiding users to find a solution. The work is primarily conducted over the phone, so you need to enjoy communicating and assisting users in a service-oriented and pedagogical manner. As a support technician, you are used to taking responsibility and initiative. Since IT support offers varied challenges, we also appreciate your flexibility and enjoyment of diverse tasks. ABOUT A-HUB A-hub is one of Sweden's fastest-growing companies with a strong local presence. We offer consulting assignments in areas including IT, technology, and finance and are authorized by Kompetensföretagen (Almega). This means security with collective agreements, pensions, insurance, and vacation. Our guiding principle is Human First – putting people at the center of everything we do. THE PROCESS 1. Submit your application (with CV or LinkedIn profile). 2. We schedule a conversation to get to know you better. 3. We match you with consulting assignments that fit both your skills and ambitions. 4. You choose which opportunities you want to pursue. We will support you throughout the process until employment, during assignments, and potentially for the next step as a consultant at A-hub. Practical information Location: Jönköping and surrounding areas Start: As agreed Contract: Long-term consulting assignment with A-hub, with the possibility to stay where you feel comfortable or move on to the next step.