We are now looking for someone to support our Service Desk around the clock. Are you technically inclined, a skilled problem solver, and able to work unconventional hours? If so, you are the person we are seeking to join our IT Support Department.
**Job Responsibilities**
Your role with us will involve managing incoming cases, primarily via phone, alongside your colleagues. You will assist our users in resolving their IT-related issues so they can continue performing their military duties with the necessary IT support systems. Many cases can be resolved directly during the call with the user, while cases requiring deeper troubleshooting or other services for resolution will be escalated to the appropriate recipient. Therefore, it is crucial that you are adept at documenting and registering cases accurately.
**Qualifications**
- Completed secondary education
- B driving license
- Swedish citizenship
- Interest in IT
**Meritorious**
Experience from similar work is advantageous but not a requirement. Previous experience working unconventional hours is also a plus. Your employment will begin with an introductory training program for the role.
**Working Hours and Scope**
Regular working hours are daytime between 07:00 and 16:00 and may be combined with night and weekend shifts. Working hours will follow an established schedule, subject to changes. The employment begins with a six-month probationary period.
**Start Date**
Winter/Spring 2026
**Department**
The IT Support Department handles error reports, IT orders, and provides support to the Armed Forces' users in Sweden and abroad. It is an exciting workplace at the center of events, and as an employee in the department, you will be part of an important societal mission where you can truly make a difference.
We are a department that continuously enhances our staff's skills through further education. Health and wellness are a natural part of our daily routine, and you will have the opportunity to train for 3 hours a week during work hours, with access to a gym, swimming pool, and other training facilities. We strive to create a work environment and culture that promotes high job satisfaction for all employees. We believe that amazing things can be accomplished together when people are happy and healthy at work. At the IT Support Department, you will meet friendly and engaged colleagues, and our core values are guided by the principles of Openness, Results, and Responsibility.
Applications for this position will only be accepted through the Armed Forces' website.
For inquiries about the position:
Tel. 0589-40400 (switchboard)
Section Manager Oskar Husa,
[email protected]
Applications for this position will only be accepted through the Armed Forces' website.
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**Information about the Armed Forces and the recruiting unit:**
The Armed Forces' Telecommunications and Information Systems Unit (FMTIS) ensures the Armed Forces' ability to communicate and lead - around the clock, year-round.
The unit has overall responsibility for the Armed Forces' technical command systems that support military operations at sea, on land, and in the air - both in Sweden and abroad. The unit has nearly 2000 employees at more than 32 locations across the country. Read more at https://jobb.forsvarsmakten.se/fmtis
An employment with us entails placement in a security class. Typically, Swedish citizenship is required. A security clearance with a background check will be conducted prior to employment in accordance with Chapter 3 of the Security Protection Act. Employment comes with an obligation to be assigned to wartime duties and to serve abroad. The implications of this vary depending on the type of position.
Applications for employment should include a CV and a cover letter. If you proceed in the hiring process, certified copies of diplomas and certificates must always be presented.
Calls from external recruitment companies and salespeople are not welcome.