Support Staff to Actic

About Actic: At Actic, we strive to create a healthier society through our passion for fitness and health. Our values – Passion, Customer Focus, Performance, and Teamwork – are not just words; they are the building blocks that define us as a company and as individuals within Actic. We are a workplace where clear expectations and mutual support are a given, where we have fun on the journey towards our goals, and where everyone contributes to Actic's continued success. Are you ready to become part of our team and lead Actic to new heights? We are a small team of five, so it is essential that you are the right person for us! Support Staff Are you driven by working with service and communication? As a support staff member with us, you will be part of our Member Service team, where you will gain unique insight into the organization and play a central role in communication with our members and colleagues in operations. The role is based at Actic's support office in Ulriksdal. You will develop by: • Being part of our team that assists all facilities and members in Sweden with member support, advice, contract management, etc. • Engaging in continuous development with significant opportunities to grow in the role and eventually take on greater responsibility • Handling incoming and outgoing calls and emails for our facilities • Working on membership renewals and "win back" initiatives • Managing other administrative/support tasks for the organization To succeed in this role, you have: • Experience in sales and member support • Good telephone skills • Fluent Swedish and English, both spoken and written • An interest in service and sales • Experience with a customer service system (Freshdesk, Exerp, CRM, etc.) is an advantage Personal Attributes You have a passion for fitness and service. You are driven, take responsibility, and strive for an exceptional member experience. Furthermore, you possess good collaboration skills, listening, communicating, and solving challenges constructively. You enjoy sales and working towards goals. Taking initiative comes naturally to you; you start activities and achieve results. You have the ability to work hard and invest time, energy, and commitment in your work. At the same time, you are confident, stable, solution-oriented, and see opportunities in every situation. The position is full-time (100%) with an initial 6-month probationary period. Interviews will be conducted on an ongoing basis, and we expect to fill the position in January.