Support Staff

Are you a service-oriented person with experience in customer service and support? Do you also have some technical understanding and knowledge of CRM and web-based software? Then this job might be perfect for you! We are now seeking a support team member who will be a crucial part of our team and provide support via phone and email to our customers. In this role, you will help member organizations and associations with membership management, fundraising, and communication - which they handle through our Föreningssupport platform. You will be a central point of contact for resolving technical and practical issues, and you will play a key role in creating a positive customer experience. Responsibilities: - Answer and manage incoming support cases via phone and email. - Provide support and help customers solve problems or answer questions. - Guide customers in using our products/services. - Proactively identify and resolve recurring issues. - Document and follow up on support cases in our case management system. We are looking for someone who: - Has experience in customer service or IT support. - Has some technical understanding and is willing to learn more. - Is communicative and can explain technical solutions in a simple manner. - Has a good ability to work independently and efficiently. - Has good skills in Swedish and English, both spoken and written. What we offer: - A developing position with opportunities to grow and learn more about technology and support. - A committed and helpful team that values collaboration and good communication. - A workplace where we strive for a positive and pleasant work environment. Does this sound like a position for you? Don't hesitate to submit your application with CV and a personal letter. Open to All We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.