Support Manager at StrongPoint Sweden
Are you a confident leader with the ability to create structure, drive improvement initiatives, and develop strong teams? Do you want to influence the future of retail technology? Then you have the opportunity to take the next step in your career as Support Manager at StrongPoint Sweden.
Professionals Nord, in collaboration with StrongPoint, is seeking a Support Manager for the company's Swedish operations. In this role, you will have overall responsibility for leading and developing the support function and ensuring that customers receive a support experience of the highest quality. You will work closely with customers, colleagues, and StrongPoint's Nordic organization, becoming a central part of shaping future workflows and driving development forward.
**Information about the company & the position**
StrongPoint is a market-leading player in innovative retail technology solutions, offering integrated systems that streamline both physical retail and e-commerce logistics. The company operates in Norway, Sweden, the Baltics, the UK, Ireland, and Spain, with over 500 employees globally.
As Support Manager, you will report to the Aftermarket & Support Director Nordic and play a key role in an organization characterized by innovation and a strong customer focus. This position is a direct recruitment, meaning that the recruitment process is handled by Professionals Nord, and you will be employed directly by StrongPoint. All inquiries regarding the position should be directed to
[email protected].
**You will be offered:**
- A key role in a market-leading and international company
- The opportunity to influence, develop, and modernize the support operations
- A close-knit team and short decision-making paths
- A workplace that invests in innovation, improvement, and the future of retail technology
**Responsibilities**
As Support Manager, you will be responsible for leading the team, developing workflows, and ensuring high quality in all customer support. The role is both operational and strategic, involving close dialogue with both customers and internal stakeholders.
Your tasks will include, among others:
- Leading, coaching, and developing the support team in Sweden
- Driving continuous improvement and implementing new work processes
- Collaborating with the Norwegian support organization for common routines and service delivery
- Developing strategies for optimized workflows and improved support quality
- Ensuring updated technical documentation
- Monitoring KPIs and reporting results to management
**We are looking for someone who has:**
- Several years of leadership experience, preferably within support or customer service organizations
- Technical interest and experience in support-related IT and systems contexts
- Experience in improvement work and change management
- Previous experience with CRM systems or customer management tools
- Strong communication and collaboration skills
- Experience from the retail sector is highly meritorious
We believe that your personal qualities are crucial for how well you will thrive in this role. You are solution-oriented, service-minded, and confident in your leadership. You easily create engagement within the team and enjoy a role where you drive change, prioritize effectively, and maintain high quality—even in a fast-paced environment.
**START:** As agreed
**SCOPE:** Full-time
**LOCATION:** Grums, Sweden
**SELECTION:** Ongoing
**CONTACT:**
[email protected]