About the Job
As a Support Agent at Sello, you are responsible for ensuring our customers receive top-tier support. You will work on troubleshooting our internal systems and helping customers with support, guidance, and follow-up in managing integrations between e-commerce and our platform.
You will be a key player in providing our customers with fast, professional, and technically accurate assistance – while contributing to the continued development of the platform.
About Us
Sello is an innovative e-commerce platform that helps businesses streamline and expand their sales on digital marketplaces. With our solution, companies can easily manage their entire sales from one place - saving time and increasing profitability.
At our company, you'll become part of a small, tight-knit team where collaboration is central. We work closely together, make quick decisions, and solve problems collectively. Thanks to our short decision-making processes and high tempo, you as an employee will have significant opportunities to influence both how we work and how Sello develops as a platform.
We collaborate with a broad spectrum of marketplaces, both national and international. Our vision is to be the obvious partner for businesses wanting to grow their digital presence and maximize sales across multiple platforms simultaneously.
About the Role
As a Support Agent, you will be the customer's first point of contact for questions, problems, or guidance needs. You will work both proactively and reactively to ensure our customers receive the best possible experience.
The role may involve troubleshooting in technical environments and direct collaboration with our development team, with the goal of improving customer platform experiences.
Beyond daily tasks, you will work on customer projects and improving internal processes, making the role strategically important for Sello's continued growth.
Your Responsibilities
• Provide support and guidance to Sello customers.
• Perform technical troubleshooting in complex environments.
• Document and report problems and technical insights to the development team.
• Work proactively to prevent issues and improve customer experience.
Personal Characteristics
• Meticulous and structured with technical interest.
• Driven and curious – enjoys understanding complex systems.
• Self-motivated and solution-oriented.
• Creative and analytical in problem-solving.
• Communicative and collaborative.
Competencies
Requirements
• Excellent computer skills.
• Good communication skills in Swedish and English, both verbal and written.
Meriting Factors
• Experience with e-commerce or marketplaces.
• Knowledge of APIs, databases, and technical integrations.
• Previous experience in technical support or troubleshooting complex systems.
We Offer
An exciting role where you can influence both customer experience and Sello's platform.
With us, you'll get:
• Internal training in Sello's systems and marketplace ecosystem.
• Developing tasks with direct impact on platform functionality.
• Work closely with well-known brands.
• A creative environment where your work makes a difference.
• Generous benefits.
• A hybrid workplace based at Sello's office in central Gävle.
About the Recruitment Process
To apply, send your CV and a personal letter to 📩
[email protected]
Selection will be conducted on an ongoing basis.