Damage Assessor

Do you have experience in the automotive industry and want to work in a role where technology, service, and problem-solving are at the center? Then you might be the one we are looking for at our damage center in Sundsvall. About the Job As a damage assessor at Berners, you are the link between the customer, the insurance company, and the workshop. You are responsible for receiving the customer, assessing the extent of the damage, and ensuring that the right measures are planned for a smooth and efficient repair. You will work closely with our technicians, workshop manager, and insurance companies to create high customer satisfaction and a professional flow in the claims process. Your tasks will include: • Receiving customers and conducting damage assessments of passenger cars • Documentation, calculation, and photographic recording of damages • Contacting insurance companies and following up on ongoing cases • Coordination with the workshop and planning of work • Following up on customer cases and ensuring quality throughout the process About You We are looking for someone who is meticulous, customer-oriented, and enjoys interacting with customers. While technical experience is a plus, the most important thing is that you are curious and eager to learn new things, have a technical interest, demonstrate good organizational skills in your work, and possess a natural ability to establish trust. We believe you have: • Technical interest • Strong administrative skills and experience working with various IT systems • A Class B driving license • Proficient knowledge of Swedish, both spoken and written • Ability to work independently, take initiative, and contribute to a strong team Experience in a similar role within the automotive industry and knowledge of CABAS is an advantage. About the Team In our damage team, we have damage repairers, bodyworkers, customer receptionists, and back-office staff. The department's mission is to repair damages, conduct minor sheet metal work, glass repairs, and replace parts to restore the car to its original condition. We work with some of the world's leading brands in a state-of-the-art workshop with access to the latest technology. You will be part of a team with skilled and experienced colleagues who provide support and assistance in daily operations. What We Offer at Berners There are many development opportunities within Berners, and we want you to grow with us! In addition to ongoing training through the Volkswagen group, you will have the chance to enhance your skills alongside experienced colleagues. We offer a workplace with a strong culture characterized by our core values: Joy, Respect, Responsibility, Positivity, and Commitment. Benefits • Monthly salary according to collective agreements and bonuses at the departmental level • Pension and insurance in accordance with collective agreements • Wellness allowance and access to Falck’s employee support • Opportunity to apply for educational scholarships and sponsorship for activities related to dependent children's associations • Staff discounts on spare parts, workshop services, vehicle maintenance, and vehicle purchases • Possibility to lease a benefit bike via Epassi BIKE Application: The application is open until November 21. We work continuously with selection and interviews, so the position may be filled before the final application date. We welcome your application! We conduct background checks on final candidates.