Service Technician at Berlex
Would you like to work in a broad and developing role where you combine technology, customer contact, and sales? Berlex is now seeking a service technician who wants to become part of our growing after-sales function – a key department that is constantly evolving and has a significant impact on our customer experience.
About the Role
As a service technician at Berlex, you will have a varied job with a balanced distribution between:
- Preventive and corrective service on Berlex's own developed products
- Technical support and advice to our customers
- Sales of spare parts
In addition, you will have the opportunity to learn about our entire operation – from administration such as invoicing and order management to sales and practical technical work. The role is broad and provides you with great insight into both products and processes. Since Berlex offers both physical products and digital services, some support for our connected devices and cloud services is also included.
What is Required to Succeed in the Role?
- 5–10+ years of work experience from similar industries, such as road & construction, traffic & vehicles, building technology, or mechanics
- Experience in service and support towards customers
- Technical knowledge and interest, with a good understanding of IT and digital services
- Excellent proficiency in Swedish and English
- Good knowledge of electronics and mechanics
- Knowledge of hydraulics
- Good system familiarity and computer skills
- Driver's license B
- Forklift or lift certification
Personal Attributes
- Social, communicative, and enjoys customer contact
- Detail-oriented, meticulous, and takes responsibility
- Has a humble attitude – with us, you will learn a lot during onboarding, which lasts at least six months
- Easily handles ad hoc situations and thrives in an environment where not everything can be planned in advance
- A team player who is willing to help where needed – we are a small team and work closely together
The role involves travel, including day trips and some international trips. The number of overnight stays may vary, requiring a flexible attitude.