Customer Service Advisor / Customer Service Representative

Are you an experienced service advisor/customer service representative who is passionate about customer service? Do you want to work with a dedicated team where the customer experience is always the top priority? Then this could be your next opportunity! Your Role As a service advisor/customer service representative, you are responsible for receiving our customers, booking and planning workshop work, distributing spare parts, and ensuring efficient case handling. You will work closely with the workshop manager, technicians, and other colleagues, ensuring customer needs are met in the best possible way. Key Responsibilities: • Booking and planning of service and repairs • Insurance claim management • Invoicing and verification of incoming invoices • Service contract administration and other administrative tasks Your Profile We are seeking someone with documented experience as a service advisor or customer service representative in the automotive industry. To succeed in the role, you need to be structured, service-oriented, and have strong administrative skills. You thrive in a dynamic environment where you can combine customer contact with administration and problem-solving. We prefer candidates with: • Experience with systems like KOBRA and CABAS (merit) • Strong Excel skills • Vehicle technical education (merit) • Ability to plan, prioritize, and build strong customer relationships We value a positive attitude, collaborative skills, and the willingness to go the extra mile for both customers and colleagues. Requirements: • Swedish and English, spoken and written • Class B driver's license Merits: • Additional experience in the automotive industry • Class C or D driver's license What We Offer: You'll receive a varied and responsible job as part of a dedicated team. We invest in training and development, offering opportunities for growth within the company. • 100% permanent employment (six-month probation period) • Individual salary setting • Working hours 07:00–16:00 • Health and wellness contribution Why Choose Us? Here, you'll have the chance to grow both professionally and personally. We highly value our employees and offer a work environment where you can thrive and develop. We believe in providing you with the best conditions to succeed and make a difference every day. Lastvagnsverkstan in Örebro AB is part of the Svenska Neoplan Group, the general agent for Neoplan buses and MAN trucks. The group's primary focus is service, sales, financing, and transportation in the bus and truck industry. To apply, click the button below. We conduct rolling interviews, so submit your application as soon as possible. Talk to you soon!